Office Services Supervisor – Mon – Fri 7am-4pm
Apply Here Job Description :
Williams Lea is hiring for an Office Services Supervisor for our Wheeling, WV office to work Monday to Friday 7:00 am to 4:00 pm!
Pay: $25.00/hour
Benefits:
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Company Provided Parking
- Additional Employee Perks and Discounts
- Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
- Assist the team in completing large or more complex jobs i.e. large numbers of reprographics requests, or high volumes of incoming/outgoing mail packages, expansive administrative support requests
- Ensure team provides outstanding service to client, while building strong customer relationships.
- Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
- Produce required reports on schedule.
- Provide job intake services as prescribed by manager.
- Read, interpret and understand all requests (emails, phone, in-person, and forms).
- Communicate with manager and client on job or deadline issues.
- Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
- Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.
- Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
- Make sure that team is following standard operating procedures at all times.
- Train new employees on policies and procedures.
- Handle sensitive and/or confidential documents and information.
- Maintain all logs and reporting documentation as required.
- Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed assist with reception coverage, including managing multiple phone lines and visitor check-in.
- Must be able to lift up to 50 lbs. on a regular basis..
- High school diploma or equivalent experience.
- Minimum of three years office services experience preferably in a legal, banking or large corporate environment.
- Experience leading employees & directing workflow.
- Skilled in the use of fax, mail, phone & and/or digital reprographics equipment and other office hardware and/or software, as applicable to service line
- Familiar with procedures supporting service line, such as fax, mail, reprographics, or other administrative support services
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
- Capable of demonstrating exemplary work ethics and professionalism at all times.
- Ability to work in a fast-paced team environment.
- Attention to detail with emphasis on accuracy and quality.
- Ability to prioritize work to balance multiple projects and deadlines.
- Ability to cultivate and maintain effective working relationships with client, team members, manager and others through excellent verbal and written communication skills.
- Exceptional customer service skills maintains professional demeanor and composure at all interactions.
- Intermediate computer skills required.
- Must have good organizational skills.
