Office Assistant

Schedule

Full-time: 40hrs/week

Hours: Includes day/evening work

General Summary

Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs a variety of billing functions including recording patient information, preparing and submitting patient charge vouchers and processing insurance information.
• Bills insurance carriers for appropriate payments.
• Contacts carriers to follow up on balances due.
• Maintains up-to-date patient accounts.
• Prepares and maintains records of patient charges.
• Creates medical records for new patients.
• Establishes and maintains files and records on an ongoing basis.
• Schedules meetings, training and other requirements for staff.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development.
• Provides outstanding service to all customers fosters teamwork and practices fiscal responsibility through improvement and innovation.
• Opens and routes incoming mail distributes correspondence and other material to staff.
• Orders office supplies as necessary.
• Participates in administrative staff meetings and attends other meetings as assigned.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpans values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing – Occasionally
• Walking – Occasionally
• Sitting – Frequently
• Reaching – Rarely
• Talking – Frequently
• Hearing – Frequently
• Repetitive Motions – Occasionally
• Eye/Hand/Foot Coordination – Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year 6 months Required

Knowledge, Skills, and Abilities:

• Medical Terminology.