MGR CUSTOMER SERVICES EAS

United States Postal Service
External Publication for Job Posting 11672599

If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the

examination may be limited.

Branch

NV-UT District

Job Posting Period

03/19/2024 – 04/03/2024

Job Title

MGR CUSTOMER SERVICES

Facility Location

SALT LAKE DOWNTOWN ANNEX

1795 W 2100 S

SALT LAKE CITY, UT 84199-9802

Position Information

TITLE: MGR CUSTOMER SERVICES

GRADE: EAS – 22

FLSA DESIGNATION: Special Exempt

OCCUPATION CODE: 2310-0002

NON-SCHEDULED DAYS: Saturday/Sunday

HOURS: 08:00 A.M. to 05:00 P.M.

NB11753135

Selecting Official Contact: BERTOLINA-TEPER, JENIFER

SALARY RANGE: 89,990.00 – 124,840.00 USD Annually

FINANCE NUMBER: 497784

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies.

We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer

contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave.

Persons Eligible to Apply

All U.S. Citizens, permanent resident aliens, citizens of American Samoa or any other territory owing allegiance to the United

States. Applicants must be available for screening activities, including an interview. Applicants entitled to veterans’
preference and/or covered by the Veterans Employment Opportunity Act may apply for any posted position.

If you are a military veteran, you must attach a copy of your DD-214 (Member Copy #4) to your application under the

Veterans Preference tab.

Males born after 12/31/1959 must be registered with the Selective Service System.

Applicants must be age 18 at the time of hire (or age 16 with a high school diploma).

All applicants must apply on line at www.usps.com/employment to be considered for this employment opportunity. Paper or

Emailed Applications for Employment will not be accepted in person or by email. You must have a valid email address to

apply as communication regarding employment opportunities, examinations, interviews and background checks will be

conveyed by email.

Please add the following email domain addresses to your contact list right away to allow correspondence, especially if you

use SPAM blocking software, use a yahoo or gmail account, or use a work or military email address!

@usps.gov @psionline.com @geninfo.com

NOTICE SCREENINGS REQUESTED: You may receive multiple requests for background checks in regards to this

employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and nonresponses

may result in disqualification for this opportunity.

Newly appointed EAS employees are subject to a 365 day probationary period.

Applicants must demonstrate in writing the requirements listed on the announcement through a combination of education,

training and experience. You may use both your Summary of Accomplishments and description of duties (under Work

Experience) to address each of the requirements listed.

Reimbursement of relocation expenses will NOT be authorized.

Current career postal employees are not eligible to apply.

Background Check

The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI
fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where
the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation,
the criminal background checks of individuals who have not resided in the United States or its territories for the preceding
5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only,
but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S.
government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or
as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background
check because of residency outside the United States, such individuals will be ineligible for Postal employment.

Functional Purpose

Manages, with assistance of a large number of subordinate supervisors, the activities of a very large carrier station with a

very large number of employees providing delivery and collection services within or beyond a normal geographic area,

through a very large number of carrier routes retail services mail distribution and dispatch and post office box service.

DUTIES AND RESPONSIBILITIES

1. Manages the delivery and collection services, dispatch, mail distribution, window services, and the processing or sale of

nonpostal products activities of a very large carrier station.

2. Manages certain postal operations extending beyond the normal delivery area which may include parcel post delivery

special delivery, collections, and distribution.

3. Manages a very large work force may have a medium-size to large supervisory staff composed of general and specific

functional area supervisors.

4. Determines staffing requirements based on planned mail volume plans tour work schedules adjusts work force

schedules as necessary to meet variances in actual mail volumes.

5. Reviews and analyzes production reports and evaluates them against predetermined targets for work hour output makes

corrections in inefficient operations resolves other operational and administrative problems.

6. Provides data for annual budget planning controls operating costs within budget allocations or justifies over expenditures.

7. Approves employee overtime, leave, and vacation schedules evaluates employee performance reviews and approves

personnel actions ensures that needed training of supervisors and their subordinates is provided.

8. Ensures that building and equipment and vehicles (if assigned) are maintained, and makes recommendations for

changes.

9. Observes the physical plant and operations for hazards to employee safety and takes necessary action to provide a safe

working environment reviews accident reports and investigates industrial or vehicle accidents.

10. Ensures that all necessary accounting and administrative functions are performed and that reports are prepared and

submitted as required.

11. Conducts route inspections evaluates and makes minor adjustments to delivery routes to conform to changes in volume,

patronage, and building management.

12. Recommends changes in the establishment, discontinuance, and location of collection boxes.

13. Ensures adequate requisitioning of and remittances for a very large supply of accountable paper. May provide

accountable paper distribution service for other stations.

14. Makes special arrangements for delivery and collection of mail through consultation with high volume customers and

assists commercial mailers in order to eliminate inefficiencies and correct mailing problems.

15. Consults with representatives of employee organizations regarding labor/management problems not resolved by

subordinate supervisors.

16. Recommends and implements changes to local postal policy and procedures.

17. Oversees the maintenance of security procedures for the station.

18. Represents the post office within the area served by the station regarding public inquiries, claims and complaints.

19. Consults with representatives of large businesses and governmental agencies regarding issues of mutual concern

consults with building managers regarding changes of mail receptacles, delivery patterns, or tenants contacts lessor

regarding building repairs.

20. Exercises a normal regard for the safety of self and others with particular emphasis on compliance with established

policies and procedures.

SUPERVISION

Postmaster or Manager, Customer Service Operations

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and
experience the following requirements:

Requirements

1. Knowledge of management and budgeting techniques and principles.

2. Knowledge of postal operations in carrier stations including delivery and collection, retail sales and service, mail

distribution and dispatch, and post office box services.

3. Knowledge of provisions of the national agreement as they apply to delivery operations.

4. Ability to manage the work of others in order to meet production and quality goals, including planning and scheduling,

monitoring performance, facilitating the flow of information, and providing technical guidance.

5. Ability to coach and train subordinate supervisors in customer services and delivery operations.

6. Ability to implement and/or oversee programs in compliance with established safety policies and security procedures.

7. Ability to establish and maintain effective working relationships with representatives of employee labor organizations.

8. Ability to communicate orally and in writing sufficient to investigate and resolve customer complaints, and to furnish

information to community businesses and governmental agencies regarding postal services.

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Services requirement

to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

IMPORTANT INFORMATION:

Applications must be submitted by 11:59 p.m., Central Time, of the postings closing date. Applicants claiming veterans
preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form
214) or other proof of eligibility if claiming 10-point veterans preference. The United States Postal Service (USPS) is an
equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or
selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This
request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation
needed. The decision on granting reasonable accommodation will be on a case-by-case basis.

The Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act) prohibits the Postal Service from inquiring into the
criminal history of applicants before a conditional offer of employment has been made and sets out penalties for individual
employees who violate the law. An applicant who feels their rights under this federal law have been violated has 30 days
from the date of the alleged violation to file a complaint with the Postal Service at FairChanceActSupport@usps.gov. Further
information can be found at www.usps.com.

SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.