Library Assistant III

Summary Statement

Library Assistant III provides readers advisory, circulation services, reference services, and technology support to library users while delivering highly effective customer service. Work involves continuous public contact, requiring the exercise of considerable patience, tact and diplomacy, including reinforcing the Librarys Rules of Conduct. May be required to work at various locations in the library system. Assists with administrative and programming support to ensure library goals and expectations are met. This position works under general supervision.

Essential Functions

• Assists library users with circulation, reference, readers advisory and other library services. Researches users account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an advanced knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures.
• Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Processes damaged or incomplete library materials. Orders supplies for office and programs.
• Provides guidance, direction, and support for training for lower-level staff. In the absence of a librarian and supervisor/manager, coordinates day-to-day work, delegates tasks, and maintains branch operations.
• Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing, and delivering in-house and outreach programs for users of all ages, as needed.
• Represents the library, participates in library-wide teams and city-wide system projects, and collaborates with other branch staff to maintain and improve branch operations. Maintains an awareness of current library trends and technologies.
• Utilizes judgment, independent analysis, and problem-solving to conduct administrative duties such as balancing the register and making bank deposits. Performs all duties of lower-level related positions handles complex issues and problems and refers only the most complex issues to higher-level staff.
• Performs other duties as assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training
High school diploma or equivalent and four years of experience in a library setting or directly related field, working with diverse populations, or an equivalent combination of education and/or experience.

Knowledge of:
customer service techniques and office software applications.

Ability to:

• learn and use automated library systems
• work independently and use initiative while performing duties
• prioritize a broad range of administrative tasks
• exercise tact, patience, diplomacy, cultural sensitivity, and courtesy when dealing with customers
• carry out day-to-day activities independently within established guidelines and procedures
• communicate effectively in the English language at a level necessary for efficient job performance
• perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.
  
  Preferred Knowledge, Experience, And Training
  Five years of experience in a public library or similar environment providing customer service to diverse populations.
  
  Specialized training or certification in relevant field.
  
  Special Requirements
  Applicants must be able to pass:
  
  City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids.
This position works: some weekends and evenings and schedules vary.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family
• Low-cost dental and vision options.
• Post-employment health savings account.

• PERSI retirement benefits
• 401(k) or 457b pre-tax investment options with employer match.
• 457b Roth after-tax investment options with no match

• Up to $500 cash per year for participants.
• Alternative transportation incentives.

• 10 hours of vacation per month, and this increases the longer you stay with the City
• 12 paid holidays every year
• 8 hours of sick leave per month
• 10 weeks Parental Leave

• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you

• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.