Lead – Mainframe Operations (100% Remote)
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Job Description
BAE Systems, Inc. is seeking a Night Shift-Lead (12am – 8am ET) to provide support for Java-based mainframe operations for our Government client. This position is remote (telework). This role shall monitor, triage and report on Production activities related to the Internal Revenue Service’s (IRS) Individual Tax Processing Engine (ITPE) Parallel Operations effort, in support of the Information Technology Operations Command Center-Monitoring of Mainframe & Triage Branch (ITOCC-MMTB).
Overall Summary:
- Monitoring mainframe operations, creating and logging incidents to critical systems and preparing reports for relevant offices and divisions.
- Utilizing Control-M to monitor applications and Microfocus Operations Bridge Manager to review auto-generated incidents and alerts.
- Reviewing and using the IRWORKS Knowledge Management Database for Initial Triage
- Working with stakeholders to perform root cause analysis and to drive issue resolution in adherence to established Service Level Agreements (SLAs).
- Ensuring that incident tickets are managed appropriately, documentation is updated, and the command center shift is successful on a day-to-day basis.
- Actively engaging in process improvement initiatives to further automate and enhance the efficiency of the monitoring and triage process.
The Night-Shift Lead shall provide incident management and resolution coordination, cross-functional team collaboration, and process improvement activities for our Government client to include:
- Proactively monitor and triage technical error incidents, ensuring timely coordination with relevant teams for effective resolution.
- Utilize the knowledge database for initial triage, reviewing and analyzing relevant information to inform effective decision-making.
- Effectively coordinate and collaborate with technical subject matter experts on incidents identified within the production environment, ensuring precise issue resolution and system stability.
- Collaborate with technical teams to identify and document root cause analysis of technical errors and underlying issues.
- Collaborate closely with teams to effectively craft and disseminate key communications to stakeholders as required.
- Participate in shift-turnover meetings, effectively exchanging critical knowledge and status updates with preceding and succeeding shifts to ensure seamless operations continuity.
- Regularly update documentation and provide timely updates to Enterprise Service Desk (ESD).
- Extract various data to create and deliver reports for managers and stakeholders.
- Responsibilities are dynamic and may be adjusted based on evolving customer needs, requiring flexibility and adaptability in various technical scenarios.
- Must be a U.S. citizen or green card holder due to Government contract stipulations.
- Must have 5+ years of professional experience with monitoring, tracking and reporting in a systems operational environment.
- Must be detailed oriented and proficient in drafting/updating reports and other business documentation.
- Strong ability to organize, prioritize and execute incident handling activities in a fast-paced environment.
- Keen awareness of deadlines and adeptness in managing multiple objectives simultaneously without compromising quality.
- Flexibility and adaptability to evolving business needs.
- Discretion in handling confidential information and sensitive matters, in compliance with relevant Federal standards.
- Exhibiting a positive attitude and maintaining composure under pressure.
- Ability to articulate ideas and information clearly and concisely in both written and verbal forms.
- Willingness to undergo periodic background checks in compliance with federal contracting requirements.
- Consistent demonstration of a high-level of integrity and ethical standards in all work-related activities.
- A history of reliability and trustworthiness as evidenced by references and past employment.
Required Education, Experience, & Skills
Education
- A bachelors degree or equivalent experience is required.
The following skills/experiences are also highly desirable:
- Experience with mainframe and/or Java operational environments.
- Experience with testing or implementation of Java on the mainframe
- Experience with Control-M (or other product(s)) for job scheduling, monitoring, workflow automation and/or orchestration Current IRS MBI
Pay Information
Full-Time Salary Range: $92290 – $156860
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance health savings accounts a 401(k) savings plan disability coverage and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong. Last Date For Apply: 2024-07-24 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
