Guest Services Manager
Apply Here Job Description :
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oceanfront retreat on Hawaiis last unspoiled island. On the southeastern coast of the pristine island of Lanai, our five-star, five-diamond resort sits just a moment away from many of the most scenic spots, best reached by foot or 4-by-4, and where the Hawaii found in vintage postcards comes vibrantly to life. Spend your days lounging by our lagoon-style pools, strolling our botanical gardens, reconnecting body and spirit at Hawanawana Spa, and savouring Japanese cuisine at cliff-side NOBU LANAI. From the rugged uplands to the aquatic sanctuary of Hulopoe Bay, the opportunities for adventure – and relaxation – are endless.Aloha!
Four Seasons Resorts Lanai is seeking a Guest Services Manager.
JOIN OUR OHANA
The Guest Services Manager directs and controls the activities of all Guest services positions, Guest Services Coordinators, Guest Services Attendant, Lanai Ambassadors. Responds to a wide variety of guest requests by accurately assessing the guest needs or requests and adding personal recommendations to achieve maximum guest satisfaction while complying with all Four Seasons’ policies. Will collaborate with Transportation team of the Resort vehicles to ensure guest experience is seamless.
Job Responsibilities:
- We are looking for passionate and committed individuals that h ave excellent personal presentation and interpersonal skills and problem solving abilities.
- P roficiency in Hotel property management systems, in particular Opera and Micros is preferred.
- Strong supervisory and managerial skills are essential. We are looking for candidates with 2-5 years of Guest Services/Front Desk supervisory and/or management experience.
- A hospitality degree is preferred, however, not essential with relevant work experience.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Assists with responsibilities and duties of a most senior manager, overseeing entire resort operation or as assigned.
- Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.
- Works closely with Security Staff to handle any guest emergency or safety concerns.
- Provide support and assist other departments in a crunch or as circumstances arise.
- Perform other duties as assigned by resort leadership
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
FOUR SEASONS RESORTS LANAI
On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience – presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts – frequently listed among the worlds finest – Four Seasons combines the very best of Lanai. Four Seasons Resorts Lanai has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2018 Best Hotels rankings. As an employee of the Four Seasons Resorts Lanai the opportunities are endless and so are the experiences!
Learn more about what its like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us .
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
WHAT TO EXPECT
- Salary range $80-83K
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
- And so much more!
We look forward to receiving your application, mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Last Date For Apply: 2024-06-29 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply HereWHAT TO EXPECT
- Salary range $80-83K
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
- And so much more!
