Enrollment Coach
Apply Here Job Description :
Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.
The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report .
At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:
Healthcare
Medical, dental, and vision plans – including health and flexible spending accounts – that cover you and your family.
Work-Life Balance
We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.
Financial Protection
For lifes unexpected surprises – we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.
Tuition Remission
We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.
Wellbeing
24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.
Retirement
Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% – totaling 9%!
Responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether UMass Global will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend UMass Global. This individual helps to facilitate the enrollment process by making frequent phone contacts with the prospective student, by connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists), and by overcoming prospective student objections when appropriate.Remote work from any of the following states – Arizona, Nevada, Texas
NOTE: unless otherwise indicated, work hours are based on Pacific Time.
The hiring range for this position is $21.77 – $29.67 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.
TYPE OF SUPERVISION:
Receive general supervision from the Enrollment Services Manager.
- General Supervision — indicates that the incumbent develops procedures for performance of variety of duties or performs complex duties within established policy guidelines.
POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Percentage
- Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a UMass Global student. Must be comfortable with having your phone activity and overall performance measured. Utilize consultative sales processes to support students and overcome objections.
- Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.
- Communicate UMass Global’s unique value proposition in a compelling and personalized fashion to all prospective students.
- Advise the prospective student on suitable programs in accordance with their goals and experience. Effectively communicate program requirements to prospective students.
- Create and maintain an accurate roster of prospective students in UMass Global’s CRM to assist with outreach record management. Provide regular feedback to the Enrollment team regarding issues, questions and barriers students face.
- Work in collaboration as part of the team responsible for recruiting and enrolling UMass Global students
95%
- Perform other duties, as assigned
5%
TOTAL
100%
POSITION SPECIFICATIONS AND REQUIREMENTS:
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
- Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies
- Experience maintaining accurate records in a CRM and/or other student databases
- Ability to work autonomously with a high level of initiative in order to achieve enrollment results. Good time management and prioritization skills
- Comfortable being measured on enrollment targets and performance metrics
- Ability to work effectively as a member of a team
- Flexibility – the ability to thrive in a dynamic, growing, and evolving organization
- Good communication, both written and verbal
- Working knowledge of consultative sales
- Student-focused
- Personalized service/attention, responsive
- Empowering
- Coachable accepts and implements feedback can accept other view points
- High integrity
- Able to clearly articulate or present their point-of-view
- Self-disciplined focused solution-oriented
- Ability to plan, prioritize and organize effectively
- Optimistic, positive, resilient
EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:
- Bachelor’s degree, or equivalent combination of education and experience.
- One to three years of experience related to admissions, coaching, customer experience, or sales is required.
Machines, Tools, Equipment, Electronic Devices and Software: Strong technical and computer skills. Must have an aptitude for and willingness to learning new software applications quickly.
Contact with Students: Frequent
Contact with Faculty and/or Staff: Occasional
Contact with Community and Vendors: Occasional
Special Requirements:
Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work. All applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment.
Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.
Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.
Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.
Last Date For Apply: 2024-06-29 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here