Dispatcher
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Department Public Safety 50000755 Business Unit Business & Finance Reg-Temp Part-Time Regular Work Schedule Day, evening, night and weekend hours. Schedule and days off can vary. Remote/Telecommuting No remote/telecommuting opportunity Position Summary
POSTING FOR UNMC EMPLOYEES ONLY/PART-TIME
The Dispatch Center is the first line of communication for UNMC and UNO’s safe and secure environment. The dispatcher is required to field numerous incoming incidents through the use of critical operations programs to include computer-aided dispatch (CAD), criminal justice information systems, building access software and hardware, CCTV, alarm monitoring software, prioritize them and dispatch the proper resources in a timely and accurate manner. Position Details Additional Information Posting Category Operations Working Title Dispatcher (Posting for UNMC Employees Only/Part-Time) Job Title Public Safety Dispatcher Salary Grade PS16H Appointment Type C2 – REG OFF/SERV HRLY Salary Range $22.019 – $33.029/hourly Job Requisition Begin Date 03/22/2024 Application Review Date 03/29/2024 Review Date Information: Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered. Required and Preferred Qualifications Required Education: High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major) NA
Required Experience No Experience
If any experience is required, please specify what kind of experience: NA
Required License Yes
If yes, what is the required licensure/certification? Valid Driver’s License
Required Computer Applications: Microsoft Excel, Microsoft Word, Microsoft Outlook
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities: Knowledge
oCustomer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
o English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
o Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
o Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
o Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
o Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
o Coordination: Adjusting actions in relation to others’ actions.
o Service Orientation: Actively looking for ways to help people.
o Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Abilities
o Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
o Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
o Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
o Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
o Written Expression: The ability to communicate information and ideas in writing so others will understand.
o Speech Recognition: The ability to identify and understand the speech of another person.
o Speech Clarity: The ability to speak clearly so others can understand you.
o Written Comprehension: The ability to read and understand information and ideas presented in writing.
o Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Preferred Education: None Preferred
If any degree/training is preferred, please specify the type:
Preferred Experience: Six months experience working with communication networks, preferably in an emergency communications setting.
Preferred License: No
If yes, what is the preferred licensure/certification?:
Preferred Computer Applications:
Preferred Other Computer Applications:
Preferred Additional Knowledge, Skills and Abilities: Knowledge of medical terminology.
Knowledge of state and local laws and University policies.
Ability to evaluate and resolve complex problems.
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