Digital Banking Analyst I

Job Brief

Provides timely technical and administrative support to the Digital Banking team and Electronic Banking management, including the setup, training and support of commercial customers and Digital Banking products.

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Digital Banking Analyst I provides timely technical and administrative support to the Digital Banking team and Electronic Banking management, including the setup, training and support of commercial customers and Digital Banking products. This position supports and handles research, follow-up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. The position will work on departmental as well as corporate wide projects as a subject matter expert.

Primary Functions and/or Responsibilities:

• Coordinate the research, reporting, and resolution of issues reported for assigned Digital Banking functions. Propose system and procedure changes as needed to prevent future issues, improve function, or improve service

• Setup, train, maintain and provide support for customers using Digital Banking services such as mobile banking, Business Internet Banking, FDIC-Insured Sweep Account, Consumer Internet Banking, People Pay, ACH, Remote Deposit, and Wire Transfers. In addition to updating bill pay temporary and permanent limits (ensuring appropriate approvals are received).

• Serve as subject matter expert on departmental as well as PMO for corporate wide projects

• Assist Digital Banking staff with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing

• Provide backup support to the Digital Banking call center

• Review and approve/decline mobile banking deposit exceptions during closing shift

• Create and maintain documentation for procedures for new and existing products and keep disaster recovery scripts up to date

• Monitor and review vendor communications for all products and services supported by the Digital Banking team for issues, enhancements, and new features/functionality escalating unresolved issues, including all relevant details, to appropriate individuals and/or vendors.

• Prepare and send Account Analysis

• Other duties as assigned, including serving on committees and participating in advisory boards as applicable

Education and/or Experience:

• College degree preferred

• 4 – 6 years related experience

• At least three years of experience in Bank operations, project coordination, or similar financial functions required

• Or equivalent combination of education and experience.

Specific Skills, Knowledge &amp Abilities:

• Ability to prioritize and execute tasks in a time sensitive environment

• Understanding of bank operations

• Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing

• Working knowledge of Banking/Financial Institution regulatory requirements

• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions

• Ability to understand, use, monitor, and evaluate varying types of computer systems

• Must keep current and be highly knowledgeable of the rules and regulations regarding the processing of electronic payments

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience &amp education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range : $54,000 – $62,500

Benefits

• Group Health, Dental, and Vision Insurance

• Generous Paid Time Off (PTO)

• Volunteer Time Off (VTO)

• 401(k) plan with lucrative company match

• Tuition assistance

• Company Paid Life Insurance

• Paid Parental Leave

• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.

• Team Member Banking – a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”