Customer Svcs Specialist Int

Job Details

Working Title: Customer Svcs Specialist Int
Job Class: Customer Service Specialist, Intermediate
Agency: Secretary of State

• Job ID : 76781
• Location : St. Paul
• Telework Eligible : Hybrid schedule available after completion of a six-month probationary period
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 05/16/2024
• Closing Date : 05/23/2024
• Hiring Agency/Seniority Unit : Secretary of State / Secretary of State-AFSCME
• Division/Unit : Secretary of State / Business Unit One-Intermediate
• Work Shift/Work Hours : Day Shift
• Days of Work : Monday – Friday
• Travel Required : No
• Salary Range: $19.57 – $25.95 / hourly $40,862 – $54,183 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206 – Clerical/AFSCME
• Work Area : Business Services
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work youll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Office of the Minnesota Secretary of State seeks to fill up to two (2) Customer Service Specialist, Intermediate positions. These positions exist to serve the public by responding to a wide range of routine inquiries over the telephone, online and through the mail, so that information is properly and correctly provided to the general public.

This posting will be used to fill two positions.

Job duties include but are not limited to:

• Process or provide for the processing of all copy and certificate orders including authentications.
• Assist customers who call the public information routine queues so all routine questions including fees, forms and services available are communicated to the customer timely and accurately.
• Perform legal review, data entry, and imaging of routine corporate documents and no money annual registration filings to ensure that the filings are in compliance with Minnesota statutes and data entered timely and accurately.
• Perform backup work to Customer Service Specialist, Senior and Customer Service Specialist staff during staff shortages as well as other miscellaneous tasks as assigned.
• Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in the OSS’ mission, vision initiatives and strategies as directed by the supervisor.

Qualifications

Minimum Qualifications

• Typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy.
• Word processing sufficient to accurately process customer and internal transactions.
• Data entry sufficient to review and process documents with efficiency and accuracy.
• English (speaking, writing, and reading).
• Customer service skills sufficient to (1) provide prompt, courteous and accurate information to customers on the phone, in–person, through e-mail and other written correspondence (2) effectively communicate and elicit information with tact and diplomacy in difficult situations and efficiently resolve customer problems.
• Ability to provide effective general and specialized office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).
• Ability to explain laws, rules, regulations, standards, policies, and procedures to customers.

Preferred Qualifications

• Knowledge of the business routine and complex filing requirements.
• General knowledge of State of Minnesota statutes that govern business.

Physical Requirements

• Ability to lift up to twenty pounds.
• Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, pamphlets and remain positioned at the counter (sitting or standing) for what is typically a two hour shift.

Additional Requirements

This position requires successful completion of the following: It is the policy of the Office of Minnesota Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check

Criminal History Check

Employment Reference Check

Education/License Verification

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Meagan Saiko at meagan.saiko@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Meagan Saiko at meagan.saiko@state.mn.us.

About Secretary of State

The work we do in the Secretary of State’s office affects Minnesotans in all 87 counties, whether thats ensuring our election system is fair, open, impartial, and secure making it as easy as possible for Minnesotans to set up and run their businesses or helping protect victims of domestic violence and others who fear for their safety.

Working together to improve the state we love.

What do Minnesotas State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, youll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.