Customer Support Advocate
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Company Description
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America – offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.
Job Description
We Deliver the Goods:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support Americas food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.
- Salary: $18.50/hr
- Schedule: 8-4:30pm Monday-Friday, Wednesdays are work from home after training
The Customer Service Advocate is responsible for assisting all customers with any inquiries regarding the company. In addition, the role is responsible forkeeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The Customer Service Advocate solvescustomer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates andinteracts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities:
- Strong communications skills
- Run reporting and communicating results.
- Input customer orders.
- Input customer credits
- Input order and invoicing information accurately and in a timely manner.
- Handle 50-100 calls per day
- Assist customers with orders and problems via phone and email.
- Contact vendors and requests samples for customers.
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
- Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
- Attend training and Customer Service meetings.
- Performs other related duties as assigned.
- Must be willing to work onsite
- Working on multiple screens and multiple sites is a plus
The ideal candidate should possess the following:
- Strong multitasking requests from customers, Sales, and internal departments.
- Desire to work in a fast paced and collaborative environment
Required Qualifications
6 months of customer service experience
Preferred Qualifications
Basic Excel experience preferred, but not required
SAP knowledge is a plus
Prefer 6-12 months call center experience
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the Company) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (2) the EEO is the Law poster and supplement and (3) the Pay Transparency Policy Statement. Last Date For Apply: 2024-07-24 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
