Customer Service Representative

Who is Wittman Enterprises?

Wittman Enterprises, an EMS|MC company specializes in revenue cycle management for EMS teams. Focusing on providing products and services specifically designed to ensure that EMS providers are reimbursed in a timely manner for the services they provide.

As an EMS billing specialist, Wittman Enterprises optimizes revenue recovery efficiencies by providing the appropriate service levels for the tasks involved. When you call, you reach a live person who treats every client and every patient with the same expert care and attention.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type : Full-time

Location : Onsite- Rancho Cordova, CA

Title : Customer Service Representative

About this role:

The Customer Service Representative with Wittman Enterprises will provide effective customer service for all internal and external customers, by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the customer service department.

As a Customer Service Representative with Wittman Enterprises, you will:

• Provide quality customer service by answering patient calls utilizing our billing software as well as other various software applications.
• Placing outgoing calls to patients and or attorney’s as it pertains to the account to obtain correct billing information.
• Working with patients and insurance companies to ensure maximum reimbursement.
• Update billing software with patient insurance and demographic information.
• Process customer returns according to established department policies and procedures.
• Work closely with the Credit Department to resolve disputed credit items.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Demonstrate sensitivity to, and respect for, a diverse population.
• Troubleshooting, configuration, database administration, and repair for servers.
• Deploy solutions to new problems.
• Address each caller’s needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner.

You will be successful in this role if you:

• High School Diploma
• At least one year of Customer Service experience
• Ability to convey technical procedures and directions effectively.
• Ability to understand and respond to user questions in an effective and courteous manner.
• Solid understanding of TCP/IP.
• Contribute content to internal process enhancements, client documentation, and the Help Desk knowledge base.
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision.
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results. This includes the application of an appropriate balance of assertiveness and professionalism to drive processes to completion.
• Strong, accurate typing and data entry skills.
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties.

Key skills we hope you have:

• HIPAA certification
• Strong MS Office skills with the ability to manipulate data and create formulas in Excel
• Four years providing end-user phone support for current PC desktop and application software.
• Bilingual is a plus, but not required.

Why Wittman Enterprises:

• On the job training
• Friendly Atmosphere
• Growth opportunities
• Career Development Plans
• Comprehensive benefit package

Wittman Enterprises, LLC provides equal opportunities before and during employment by administering each and every phase of its personnel program without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status or sexual orientation. We are committed to creating an inclusive and supportive work environment for the success of our employees. With this mission, the Company continually develops and maintains affirmative action programs, assuring this commitment