Customer Service Representative
Apply Here Job Description :
The primary responsibility of the Customer Service Representative is to receive and respond to routine informational inquiries and service requests through the use of various communication technologies. This position supports the Case Processing Operation Center (CPOC) within our Infrastructure Support & Professional Services (ISPS) Division.
Key Role/Responsibilities
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Last Date For Apply: 2024-08-07 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
Key Role/Responsibilities
- Accesses data through an electronic database to retrieve and/or record information relating to an individuals background investigation.
- Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies, including but not limited to telephones, emails, facsimiles, postal mail and the internet.
- Responsible for responding to escalated and more complex inquiries on a broader scope of topics.
- Communicate missing case information to agencies via email and phone.
- Tasks may require simple adaptation and interpretation of provided reference materials such as internal process guidelines and contractual requirements.
- Prepare and return background investigations that do not meet the requirements of federal guidelines to the requesting agency.
- Determines if information provided by agencies is acceptable using judgement based on federal guidelines provided and resource guides.
- Modification of subject record, case papers and case status when applicable.
- Screening and scheduling of eQip investigations when necessary
- All other duties as assigned.
- High School diploma or equivalent
- A minimum of one three (1-3) years of reviewing and scheduling background investigations.
- 12-18 months of agency correspondence experience is preferred but not required.
- Advanced experience using Microsoft Outlook and professional written communication is preferred but not required
- This position requires a flexible work schedule which can include weekends and holidays
- US Citizenship, due to nature of work performed and contract requirement.
- Must pass a government background investigation.
- Work will be performed on-site in Iron Mountain, Boyers, PA (remote work may be possible with manager approval)
- Experience working in the Government services industry is preferred.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Last Date For Apply: 2024-08-07 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here