Customer Service Representative

Aerometals is looking to add the following position:

Customer Service Representative

Pay range: $27 – $35 / hourly

The ideal candidate should be able to demonstrate the ability to:

• Ensure both international and domestic sales activity is supported by working closely with customers and sales department management.
• Provide quotes, sales agreements, and NDAs as necessary.
• Assist with the customer specific approval process.
• Perform CRM administration duties by completing task such as:
• Entering data, providing updates, and collaborating with international sales reps/sales pipeline.
• Handle web-based customer portal administration/support.
• Provide daily customer support by maintaining verbal and written communication and processing warranties.
• Assist with long term and basic ordering agreements.
• Assist the department director and manager with administrative duties as needed.
• Perform any other duties as required by the organization.

Qualification Requirements:

Education: High school diploma

Skills :

• Excellent interpersonal and customer service skills
• Proficiency in MS Office
• Excellent written and verbal communication abilities
• Detail oriented with excellent organizational abilities
• Proficiency in ERP and Job Boss is a plus

Experience : 5 years in customer service

Training : On the job training.

Aerometals is proud to offer its employees the following benefits:

• Medical and long-term disability premiums paid in full for employee and assistance with dependent insurance premiums
• Dental
• Vision
• Employee Assistance Program
• Gym membership
• Relocation compensation available
• Profit sharing
• 401K
• Aflac
• Flexible Spending Account
• Generous vacation time, sick days, and paid holidays

About Us:
Aerometals Inc. of El Dorado Hills, California is a 40-year veteran of commercial and military aerospace manufacturing. We offer a full range of production services including CNC machining and turning, sheet metal fabrication, welding, assembly, autoclave, and precision assembly. Aerometals has significant experience manufacturing critical application, militarized components to OEM engineering data for use on many fixed wing aircraft and helicopters. Customers include the US Military, Boeing, Lockheed, Sikorsky, etc.

With over 150 employees in 150,000 sq. ft. of space, Aerometals offers competitive salaries, exceptional benefit packages, and believes in a true work-life balance. The company has very low employee turnover. We are expanding because we just finished construction that doubled our size and have a 3-year backlog in contracts.

Equal Opportunity Employer Statement:

Aerometals is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outline by the federal, state and/or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Aerometals makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Aerometals as a federal contractor encourages veterans with service-connected disabilities to apply.

EEO Statement listed in ad. People with disabilities who need assistance navigating the site may request assistance by calling Human Resources at 916-939-6888 or via email at jobs@aerometals.aero.