Customer Service Associate (Remote) June 10th Longview Class

Posted 1 month ago
Mr. Cooper, Longview, TX, Openings : 1,
Apply Here Job Description : At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Why Choose Mr. Cooper? At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees. Discover the Benefits:
  • Team member mortgage loan program and down payment assistance program
  • Student Debt Repayment program
  • Tuition reimbursement
  • Paid time off and paid holidays
  • Market-based health insurance for medical, dental and vision
  • Flexible spending accounts for eligible childcare expenses
  • Cooper Climbers: an in-house program with built-in career advancement pathways
In Your Typical Day, You Will:
  • Answer 40-50 inbound/outbound(dialer) calls a day
  • Assist customers with payment options, escrow items and any general mortgage information
  • Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
  • Assist customers that are 30 days or less due on their mortgage payment
Qualifications:
  • 6 months or more with customer service experience
  • 6 months or more with call center experience
Additional Details:
  • Hourly rate is $15.00 an hour
  • Eligible for monthly bonus and incentive rewards!
  • Must reside within 60 miles from office location
  • Comprehensive 6- week paid virtual training – equipment is provided
  • Attendance required for the first 90 days of training is required.
  • Hours of Operations: Monday – Thursday 7am – 8pm Friday 7am – 7pm and Saturday 8am- 12pm.
  • Work schedule after training will align with these business hours

Apply now and join our team of dedicated customer service professionals! Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 021895 Job Category: Servicing Primary Location City: Longview Primary Location Region: Texas Primary Location Postal Code: 75601 Primary Location Country: United States of America Additional Posting Location(s): Last Date For Apply: 2024-06-28 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here