Customer Logistics Representative

The CLR will be assigned tasks by the Operations Supervisor and/or Operations Lead to support successful execution of account(s) plans/SOW. The CLR will execute the daily operations, order file execution, carrier execution, recommends and implements internal productivity gains by utilizing QDM methodologies and contributes to team unity. The CLR will need the ability to anticipate changes in priorities and will create plans to meet those challenges. This is mid-level role so it is expected that the CLR will proactively seek out solutions to possible problem areas in the means of internal productivity as well as external vendor and/or customer metrics.

Here is what you get as a FedEx Employee:

At FedEx Logistics, you’ll find everything you’d expect of a people-first, global industry leader. FedEx offers a chance at a long rewarding career within one of the World’s Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

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  Salary Increases – Salary increase based on individual performance
• Tuition Assistance – Subsidy for continuous learning and education
• Paid Time Off – Vacation, holiday, sick leave
• Health Care Program – Medical coverage and dental coverage
• Additional Benefits – Life, Disability (short/long term)
• 401(k) Program – Financial security in retirement
• Reduced Shipping Rate – Exclusive discounts for personal shipping
• LifeCare and LifeMart Benefits – Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)

• Responsible for complex and exception-based freight tendering to include rate negotiation with carriers and securing capacity for specialty moves (white-glove, refrigerated, flatbed, expedites etc.).
• Communicates directly and frequently with internal departments, customers, carriers and vendors through oral or written methods.
• Manage service performance at a load level to include root cause analysis for pickup and/or delivery failures.
• Gather information and research from carriers, consignees and shippers and document load exception information in the TMS portal.
• Manage exception loads to completion.
• Responsible to identify process improvements and cost savings opportunities utilizing QDM.
• Handles escalations from Customer Logistics Coordinators regarding mismatched data/exceptions following customer SOPs.
• Responsible to manage internal and external KPI’s as assigned (i.e. tender acceptance, number of missed pickup and deliveries, etc.).
• Responsible for clear work instruction creation and maintenance and SOP compliance.
• Comply with all applicable laws/regulations, as well as company policies and procedures.
• Perform other duties as required.

• High School Diploma required.
• Associated Degree preferred. 0-1 years of experience required.
• At least two years of experience in the contract logistics, transportation, or other related industry preferred.

Monday-Friday, 7:30am-4:30pm
This role will be hybrid, with some work from home opportunity and some in the office work, dependent on company policy.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. Were glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individuals protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.)

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.