Customer Experience Business Analyst
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Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Our team is looking for a detail minded Business Analyst to help us improve the customer experience. As part of the support organization, your work will enable us to better understand what challenges our customers face when using our products and services. Our data analysts are tasked with analyzing our support data, creating dashboards, and setting important metrics.
What You’ll do
Develop customer insights by analyzing trends in historical support data
Drive exploratory data analysis and derive hypotheses that will drive business and product decisions
Prepare executive reporting and ensure accuracy of leadership reports
Communicate and present concise and concrete reports to collaborators and partners
Design and automate reporting dashboards that enable partners to improve their understanding of support issues
Develop and run ad-hoc reports to answer business questions and support data-driven decision-making when needed
Use multiple data sources to provide a comprehensive view of customer contact trends
Find innovative ways to search for relevant patterns, trends, and relationships amongst large data volumes that lead to business improvement
What youll need to Succeed!
5+ years of relevant professional experience in analytics.
Strong proficiency in querying, manipulating and analyzing large data sets using SQL and/or SQL-like languages.
Advanced Excel skills.
Proven understanding of a data visualization tool such as Tableau or Power BI.
Strong written and verbal communication skills.
Good attention to detail with the ability to stitch, calibrate and quality control multiple data sources.
Self-starter with ability to multi-task, adapt quickly, problem solve, and learn independently
Preferred Skills
Web Analytics experience.
Experience with Adobe Analytics.
Knowledge of Data Science, Statistical modeling techniques.
Experience with Python and data-frames.
Predictive analytics and future growth forecasting.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position?is $72,400 — $153,000 annually. Pay?within this range varies by work location?and may also depend on job-related knowledge, skills,?and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees. Last Date For Apply: 2024-06-14 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
