Customer Care Training Specialist

MLGW is the nation’s largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.

MLGW recognizes that our greatest assets are our employees and value diversity, equity and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

The essential job responsibilities of the Customer Care Training Specialist will be to Develop, organize, prepare and conduct training for the Customer Care Division to include on-the-job training and refresher training for mobile dispatch, customer information system, service/exceptions order clearance, trouble/service order entry, CARES, Oracle, Customer Care processes/procedures and related updates to processes.

Physical Working Conditions:
Works inside under good conditions. Subject to standing for long periods of time while instructing classes and light lifting of training material/equipment.