Customer Care Representative
Apply Here Job Description :
Want to build a stronger, more sustainable future and cultivate your career? Join Cargills global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Purpose and Impact
The Customer Care Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities
Execute customer service strategies.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Handle basic issues and problems under supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelors degree in a related field or equivalent experience.
Proficiency with Microsoft Office. Preferred Qualifications
Proficiency in Salesforce, SAP.
At least 2 to 3 years of experience in Customer Care.
Excellent computer skills, such as email communication, data visualization, spreadsheets and collaboration platforms or software.
Position Information
This is a hybrid job (office + home) in either Wichita, KS or Saint Clair, MI.
Equal Opportunity Employer, including Disability/Vet Last Date For Apply: 2024-07-03 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
