Customer Care Receptionist
Apply Here Job Description :
Job Purpose or Objective(s): You will provide exceptional customer service and support to callers by promptly and effectively addressing their inquiries, resolving issues, and ensuring a positive experience through professional and courteous communication. You will report to the Customer Care Manager.
Schedule: Mon-Fri, 8:00am – 4:30pm
Pay: $15.95/hour
Primary Tasks:
1. Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
2. Maintain regular and punctual attendance, adhering to assigned work schedules and breaks.
3. Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded.
4. You will explain available services and make referrals.
5. Create a good relationship with each caller to give a good, valuable impression of the Choctaw Nation.
6. Maintain accurate data for reporting.
7. Direct overflow calls from other in-house call centers.
8. Coordinate with other department on scheduling conference rooms.
9. Perform other related tasks as assigned.
Requirements:
- High School Diploma or GED
- Maintain knowledge of current service offerings, promotions, events, historical sites, and structures of Choctaw Nation facilities.
- Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.
- Good telephone and verbal communication skills
- Experience with Microsoft Office
- Guest-focused, organized, handles pressure and is informative
- Three months of directly related training and/or experience
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nations vision, Living out the Chahta Spirit of faith, family and culture, is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of Americas Best Employers for New Graduates .
