Contact Center Representative/UKHC

University of Kentucky, Lexington, KY, Openings : 1,
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Job Description : Posting Details Job Title Contact Center Representative/UKHC Requisition Number RE44313 Working Title Contact Center Representative Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: Required Related Experience 1 yr Required License/Registration/Certification None Physical Requirements This position requires the ability to work with a computer performing tasks such as data entry, repetitive motions (such as typing), and, most of the time, in a stationary position for the workday. Must be able to communicate professionally, both verbally and written.
Shift Monday through Friday 8:00am – 4:30pm Job Summary The successful Contact Center Representative provides a positive customer service experience that meets the needs of our patients and their caregivers by actively listening and addressing questions in a high-volume inbound and outbound call center, while working from home. The Representative’s responsibilities include but are not limited to answering inbound calls utilizing an automated phone system receiving inbound messaging via chat or other modes placing outbound calls and/or sending messages to provide financial information or work toward balance resolution leveraging teamwork and other resources to resolve issues communicate effectively and professionally with patients and their caregivers, team members, physicians/clinicians, and management and, consistently meet and attain required performance indicators. This position is 100% remote.
IMPORTANT: To be considered for this position you must fully complete the online application and include: 1) an entry in the application’s job experience section for each unique job title held (multiple job titles for the same employer must have separate entries), 2) detailed information on all relevant job duties for each position held, 3) the # of hours worked per week. Please also attach a current resume.
Skills / Knowledge / Abilities The ideal candidate will be customer service oriented possess in-depth HIPAA knowledge have the ability to multi-task with a strong emphasis on accuracy and attention to detail be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel have excellent communication skills (both written and verbal) have solid time management, critical thinking, follow-through, and planning and organizational skills and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities? No Preferred Education/Experience Associate degree call-center experience, third-party insurance claims follow-up/collections experience and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.
Deadline to Apply 03/14/2024 University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Last Date For Apply: 2024-06-12 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here