Collection Assistant

Bravera Bank is hiring for a Collection Assistant in Mandan, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.
The purpose of this position is to assist the Collection Officer in day-to-day administrative duties as well as the early, mid, and late stages of the collection process to include loss mitigation, foreclosures, repossessions, pre-charge-off, charge-off, recovery, bankruptcy and agency liaison collections. The position has a direct and important impact regarding the mitigation and recovery of bank losses.

Measures of Success

• Support Collections Officer and be a reliable back-up.

• Work efficiently with both the mortgage and consumer servicing team.

• Detail-oriented.

Duties and Responsibilities

• Earn and maintain the respect and trust of people. Display honesty, integrity, and morality.

• Responsible for promoting a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization.

• Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Holdings Corp.

• Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.

• Open repossession claims and submit/upload any requested loan information or status updates.

• Research and complete state-specific title paperwork for repossession titles.

• Review and document the status of accounts and initiate telephone contact with customers and repossession agents.

• Assist with paperwork for repossession sales, including bill of sale, salvage/damage disclosure, odometer disclosure, statement of fact, etc.

• Utilize skip tracing tools to locate customers and update account information when needed.

• Consumer data entry.

• Impound repossession handling.

• Prepare correspondence on delinquent accounts requiring special handling, including contacting members by USPS mail, certified, or email.

• Establish and monitor payment plans.

• Review and make recommendations for repossessions.

• Answer incoming customer or vendor communications (i.e., phone, emails, faxes, etc.)

• Calculation of past due accounts.

• Assist Collection Officer with any additional duties.

• Will follow established Bravera Loan Policies and Procedures and provide feedback as to changes needed.

• Understand applicable banking regulations and stay current with changes.

• Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.

• Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.

Qualifications

• Education: High school diploma required 1-2 years of secondary education preferred.

• Experience: 2+ years of mortgage servicing or collections experience OR a combination of education and experience.

• Knowledge of FHA, VA and conventional loans from early through late-stage delinquency including foreclosure and bankruptcy preferred.

• Knowledge of Fannie Mae servicing guide preferred.

• Knowledge of Collateral Protection Insurance (CPI) process preferred.

Location
Mandan, ND

Benefits
To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Experience
Preferred

• 2 year(s): Mortgage servicing or collection experience

Education
Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: $19.49 – $23.48 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&ampD insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends