Claims Advocate, Learning and Development
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About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether its heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. Were making cities safer, smarter, and more connected.
As a Learning & Development Claims Advocate, you will support the broader US&C Claims team by delivering training to new and existing team members looking to develop new skills. You will support the development of new training material and will provide hands-on support to ensure the team is well prepared for the dynamic work that underpins our complex insurance program.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!
What Youll Do
- Lead classroom & virtual instruction for members of the Global claims team learning new skills & processes
- Support Knowledge Management leadership in designing robust training modules
- Develop onboarding plans for new hires across a variety of Claims functions
- Assess quality of trainee work product using a standard rubric
- Compile reports to track training efficacy at the individual learner level
- Produce summaries of macro training trends for Claims leadership
- Deliver adhoc training to internal teams as needed
- High School Degree or equivalent
- Strong proficiency with internal Claims systems & tooling such as Claims Resolution Center, Origami, Zendesk, Uber Incident Portal & Chronicle
- 1+ year of experience on Ubers Claims team
- Demonstrated ability to adhere to internal work quality standards
- Bachelors degree
- Claims designation obtained or in progress
- 2+ years in auto insurance claims adjusting or 1+years of specialized expertise in bodily injury claims within the auto insurance sector
- Prior learning & development experience
- Advanced written and verbal communication skills
- Extraordinary attention to detail
- Ability to maintain quality in a fast-paced, high volume environment
- High degree of adaptability to meet changing business needs Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert
For Phoenix, AZ-based roles: The base salary range for this role is USD$59,000 per year – USD$65,500 per year. You will be eligible to participate in Ubers bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Last Date For Apply: 2024-07-24 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
