(Casual Hire) Telecom Administrative Assistant

Posted 3 weeks ago
University of Hawaii, Honolulu, HI, Openings : 1,
Apply Here Job Description :

Description

****Applicants seeking short-term or part-time work with the University Hawaii may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits as provided to regular BOR and Civil Service employees such as paid leave and holidays. Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.****

Working Title: Telecom Administrative Assistant
Position Number: Casual Hire
Hiring Unit: Information Technology Services/Technology Infrastructure
Location: Manoa
Date Posted: April 29, 2024
Closing Date: April 30, 2024
Salary Range: $25.64/hour
Schedule: Monday to Friday, up to 40 hours/week
Temporary/Permanent: Temporary

Other Conditions: Position to begin May 13, 2024.

Duties and Responsibilities


  • Telecom Requests
    • In process TR’s and assign to reviewer (Step 1)
    • Review assigned Telecom Requests (Step 2)
    • Prepare and attach documents to TR’s.
    • Supervise students with
      • WO
      • Prep (phones and accessories)
      • Finalize WO for billing
  • Trouble Tickets (assist remotely or dispatch)
  • Billing
    • Manage and process Telemanagement Update requests and DTC requests
    • Compile monthly TR’s to be billed for each month and prepare data for billing
  • Inventory
    • Maintain phone and ancillary equipment inventory
      • Test, clean and package
      • Schedule e-waste drop offs
      • Notify when cables need to be replenished
    • Maintain ITC phone and ancillary equipment inventory
    • Replenish jack and asset tags
  • Office Admin
    • Monitor departmental phone calls and voicemails and assist users or forward to appropriate staff.
    • Monitor departmental email account and take appropriate action.
    • Manage Telecom documents
      • File
      • Scan
      • Destroy

Minimum Qualifications
  • Functional knowledge of Voice over IP (VOIP) technologies
  • Ability to provision and install VOIP telephones
  • Functional knowledge of Voice messaging and other digital telecommunications systems
  • Demonstrated ability to recognize problems and provide solutions using basic telephony knowledge
  • Ability to communicate accurately in writing, verbally, and by preparation of reports and other materials
  • Demonstrated ability to operate a personal computer and experience using Microsoft Office applications.
  • Possession of a baccalaureate degree or relevant experience.

To Apply:
Click on the Apply button on the top right corner of the screen to complete an application and attach required documents.

Applicants must submit the following:
(1) Cover Letter indicating interest in the position and how the minimum qualifications are met
(2) Resume
(3) The names and contact information (telephone number and email addresses) of at least three (3) professional references
(4) Copy of Educational Transcripts with confidential information redacted (i.e. social security number, date of birth, etc.).

Failure to submit all required documents shall deem an application to be incomplete.

Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check.

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries:
808-956-9098 itsadmin@hawaii.edu

EEO/AA, Clery Act, ADA

The University of Hawaii is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Last Date For Apply: 2024-07-30 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here