Call Center – Chat Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products &amp applications to ultimately make it easy for clients get what they need digitally. Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients. May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.

Skills:

• Attention to Detail
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Written Communications
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Advisory
• Business Development
• Client Solutions Advisory
• Consulting
• Research

Required Qualifications:

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Ability to chat with more than one customer at a time.
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections•
• Is comfortable receiving ongoing performance feedback and coaching•
• Is comfortable with ongoing change and learning new technology/processes•
• Has at least an intermediate level of proficiency with computers•
• Is self-motivated with excellent organizational skills•
• Has strong decision-making and problem-solving skills

Desired Qualifications:

• Experience in the banking/financial industry
• Experience working in a call center•
• Experience in chat and multitasking

SHIFTS-

1st and 2nd shifts available

Minimum Education Requirement: Null

Shift:

1st shift (United States of America)

Monday, Tuesday, Wednesday, Thursday, Friday 7:00am-3:30pm

Minimum Education Requirement: Null

Shift:

Hours Per Week: