Bilingual Inbound Customer Service Agent – Bodewell (remote)
Apply Here Job Description :
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together
,
we always look for a better way
, and
we create possibilities
.
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
Benefits & Perks:
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
Benefits & Perks:
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
- We offer a base rate of $15.75/hour+ incentives based on your quality scores – paid weekly.
- Training requires a 9-week full-time shift Monday-Friday 7:30 AM- 4:00 PM (CST).
- After training, you can expect to work an 8-hour shift between the business hours of 7:30 AM- 4:00 PM (CST).
- Drive owner focused solutions for customer issues utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
- Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
- Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
- Proactively provide feedback to Quality and Training to help keep training processes and materials updated
- Adhere to safety policies and procedures to ensure a safe work environment for all
- Support other parts of the business, such as directed
- Other duties as assigned
- Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
- One-year relevant working experience in a customer service or sales environment
- Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
- Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
- Requires a high degree of concentration and attention to detail to manage daily activity
- Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
- Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
- Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
- Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
- Ability to effectively work at home
- Computer skills to include: MS Office Suite and ability to navigate multiple systems and screen Requirements for Remote Work Environment
- Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
- A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
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Internet Speed Requirements:
- Ping 50 Mbps or lower
- Download 50 Mbps or higher
- Upload 15 Mbps or higher