Bellperson $14/hr + tips at The Pearl Hotel
Apply Here Job Description :
Job Summary: The Bellperson is the first and last point of contact for hotel guests, ensuring a warm welcome and a fond farewell. Responsibilities include escorting guests to and from accommodations, providing orientation to property features, and offering assistance to enhance guest comfort, aligning with Forbes Standards of Excellence.
Job Responsibilities:
- Assist with guest arrival and departure, handling luggage with care.
- Aid in loading and unloading guest luggage during check-in and check-out.
- Address guest needs, questions, and special requests promptly.
- Collaborate with front desk staff for a seamless guest experience.
- Provide assistance with parking and answer phones courteously.
- Work with housekeeping and beach service teams as needed.
- Stay informed about daily hotel activities, group, and VIP arrivals.
- Maintain clean and presentable lobby, bell closet, and work areas.
- Handle any other reasonable guest requests.
- Perform additional duties as assigned by hotel management.
Education and Experience:
- Adequate education and literacy for reading product labels and effective communication with guests about job-related needs.
- Previous experience as a bellperson is preferred.
Knowledge, Skills, & Abilities:
- Detail-oriented and thorough in tasks.
- Active listener with a keen understanding of guest service operations.
- Demonstrated ability to maintain discretion and respect guest privacy.
- Consistent delivery of work to the highest standards.
- Pleasant and friendly interaction with guests.
- Proven capability to identify and independently resolve issues related to the position.
- Attentive listening skills while providing service.
- Implementation of operations to achieve service excellence.
- Effective leadership in a diverse service setting.
- Proficient operation of a handheld tablet.
