Asst Stationmaster

Description

Title: Assistant Stationmaster Department: Transportation Re-Post Date: 03/07/2024 Close Date: Open Until Filled Hay Point Evaluation: N /A 100% Hourly Rate of Pay: $51.837 * (See Wage Progression Chart) Position Classification: Safety Sensitive Location: Various Reports To: Lead Transportation Manager-Terminal Operations
Union Affiliation: Transportation Communication Union (TCU) Exception 5

Summary

Responsible for providing excellent service to all LIRR customers and to provide for the safe, efficient, and timely movement of trains in and out of stations in a manner that provides convenience and comfort to our customers.

Responsibilities

Responsibilities may include but are not limited to:

• Provide excellent service to all LIRR customers and to provide for the safe, efficient, and timely movement of trains in and out of stations in a manner that provides convenience and comfort to our customers.
• Assist in the overall safe and efficient operation of trains, manipulation of crews and equipment when necessary in the stations, to address customer concerns and comfort.
• Ensure public announcements concerning train locations, arrival and departure, as well as any delays or changes that will affect the customer, are properly and appropriately made by the Ushers to ensure our customers are accurately informed to get to their desired destinations.
• Supervise Ushers and other subordinate personnel when necessary and provide instruction on safety procedures.
• May be assigned to work in Penn Station, Grand Central Madison, Jamaica Station, Atlantic Terminal, Service Information Office, or other locations as required. Handle customer issues and support train crews by ensuring they have access to current notices and other necessary information.
• Coordinate with Movement Bureau and Tower Operators on track assignments.
• Obtain and provide accurate and timely information from various internal sources and provide same to customers. Ensure customer announcements are accurately communicated to Public Affairs for customers via e-mail pages, message boards, posted signage and announcements. Continually obtain new information as incidents/disruptions unfold and ensure same is provided through all avenues of communication. Maintain oversight for communication of information to customers and employees via e-mail to Ushers and customers, Penn Station message boards, Movement Bureau (204)/PA announcements, orders and messages to crews. Responsible to continually obtain updated information on all customer related activities and maintain up-to-date communication with customers.
• Interact with the Movement Bureau. Maintain constant communication with Supervisor of Train Movement, Dispatchers and section operators to obtain current and accurate information on incidents or service disruptions.
• Retrieve dropped items from track level.
• All other related duties at the request of management.
• Required to wear minimum Level D-type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full-length pants.
• A four-year high school diploma or its educational equivalent (GED or TASC) approved by a States Department of Education or recognized accredited organization.
• Prior customer service experience in a high pressure, high volume, operations environment with ability to deal with customers in a courteous and tactful manner.
• Ability to handle customer complaints, issues, and problems in a courteous, professional manner, demonstrating tact and diplomacy in difficult situations and/or with difficult customers.
• Must be able to successfully manage crew swaps and equipment manipulations in terminals.
• Must have ability to demonstrate competency in using personal computers in a Microsoft Windows Environment.
• Must possess multi-tasking skills with ability to effectively handle multiple issues, events, and circumstances simultaneously.
• Effective organizational, administrative, logical thinking, analytical, problem solving, appropriate judgement, and decision-making skills are required.
• Must have ability to demonstrate effective communication skills in person and via radio under stressful/emergency situations.
• Must possess effective supervisory and leadership skills with ability to demonstrate capability to supervise Ushers and various craft employees during emergency situations.
• Must have flexibility and adaptability skills with ability to arrive both timely and consistently to work and work various hours (24/7), including days, evenings, weekends, and holidays. All activities must be performed at assigned work locations.
• Must complete and pass the Assistant Stationmaster training program, which includes qualification on portions of the Book of Rules (within approximately six months) and Physical Characteristics (within approximately six months), progress evaluation examinations, and formal and/or informal field observations/evaluations.
• Must qualify to operate TIMACS (Train Information Monitoring and Control System) Solari, crew management system (within approximately 6 months) as a requirement for the successful completion of the Assistant Stationmaster training program.

Preferred/Desirable Skills/Qualifications:

• Bachelors degree in Transportation/Business or related field or completion of some college credits/courses.
• Prior LIRR operations experience prior Transportation operations experience with exposure to the movement of trains and equipment or the daily operation of the Transportation Department or demonstrated equivalent.
• Knowledge of LIRR Physical Characteristics, Book of Rules, Train and Crew Manipulation.
• Completion of the LIRR Operations Basic Skills Training Program.

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.