Associate Patient Care Coordinator – Remote Nationwide

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinato r serve as the extension of the companys brand by providing exceptional customer service over the phone. They will help create an excellent patient experience by presenting a positive and professional disposition throughout the entirety of the patient engagement process. They will be responsible for performing virtual front desk activities including the telephones, scheduling appointments, chart preparation, and a variety of routine administrative and clerical support services.

This position is a telecommuting, work-at-home position. To comply with HIPAA regulations, applicants must have a dedicated office space and the ability to secure confidential information. The physical environment requires the employee to use a computer with high-speed internet. Some travel is required.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinate and implement patient intake and patient care logistics
• Answer all incoming phone calls and be able to direct callers to appropriate staff or able to complete caller requests
• Place outbound calls to patients for scheduling appointments and consultations
• Identify and assess patient needs seamlessly to achieve customer satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle patient complaints, provide appropriate solutions and alternatives within the time limits follow-up with appropriate team members and patient to ensure resolution
• Complete EMR documentation/registration and utilize documentation systems for all patient encounters
• Comply with and follow policies and procedures as outlined by Level2
• Maintain the perseverance to drive and sustain the changes that occur at Level2 while being resilient and flexible

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma (or higher) OR 2+ years of customer service experience
• Certified medical assistant
• 1+ years of medical office experience
• 1+ years of experience in Customer Service and Excellence in healthcare
• Intermediate level of proficiency in Microsoft Office programs and electronic communication software programs
• Intermediate level of proficiency with phone contact handling and active listening
• Ability to meet the needs of the patient by processing requests and referrals, providing efficient follow-up with the patient, pharmacy or other entity, as needed
• Ability to communicate clearly and effectively to both patients and employees, both verbal and written
• Ability to multi-task, prioritize, and manage time effectively
• Ability to navigate frequent change
• Ability to navigate multiple systems at the same time
• Ability to work between the hours of 7 AM-7 PM EST, including at least 1 mid-morning/afternoon shift per week

Preferred Qualifications:

• 2-year college degree preferred
• Telemedicine experience preferred

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only : The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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