Associate Customer Service Representative
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Job Description:
The Associate Customer Service Representative provides regional customers support via telephone and other communication channels for multiple districts. This position is located in San Mateo, CA.
ESSENTIAL FUNCTIONS:
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns.
- Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions.
- Organize and schedule service delivery, billing, and collections.
- Document work orders, respond to customer emails and update customer accounts.
- Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity.
- Provide customers with information regarding Company programs and services.
- Communicate with outside agencies and departments for service efforts.
- Communicate between regional customer support center and local districts.
- Process customer service paperwork as necessary
- An Associate Customer Service Representative must be able to communicate effectively with their supervisor, co-workers and the public.
- Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information.
- Must be proficient in computer skills including Microsoft Office.
- An Associate Customer Service Representative must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Strong reading and writing skills are required. . Must possess a high school diploma or equivalent.
- Clerical experience is required.
- An Associate Customer Service Representative must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols.
- Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity