Assistant General Manager
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Description:
WORK, PLAY & ENJOY LIFE WITH HERITAGE!
We are a New Mexicos largest hospitality company with a commitment to the Noble Purpose of preserving and advancing the cultures of our great state. As a a valuable Heritage team member you will enjoy a work environment that is focused on the employee experience. We offer growth opportunities throughout our portfolio and benefits that are unmatched in the industry including generous discounts on travel and food at all of our locations across the state of New Mexico.
Full-time salaried position with a range starting at $75k DOE plus benefits. Located in Albuquerque, NM. Working out of The Clyde Hotel.
Essential Duties and Functions/Responsibilities/Tasks:
- Maintain high level of positive and professional approach with employees, coworkers, and guests.
- Review occupancy and event levels and staff all reporting team members accordingly.
- Responsible for day to day operations of Housekeeping, Facilities, Banquets, Food & Beverage, and Front Desk.
- Oversee the property in the absence of the General Manager.
- Use critical thinking to successfully handle challenging situations and resolve issues.
- Achieve maximum revenue and manage departmental expenses within a budget.
- Assist General Manager in operational decisions such as staffing, process, procedures, and sourcing.
- Maintain effective communications between all hotel departments.
- Set goals for performance that coincide with Heritages plans and vision.
- Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
- Assign, train, mentor and direct staff to carry out the exceptional guest experience.
- Foster an environment where employees are engaged, valued and successful leading to overall experience.
#LD2022 #MSL HC6
Requirements:- Strong knowledge of hospitality software and MS Office required.
- Minimum of 5 year or equivalent combination of education and experience hotel management or hospitality experience required.
- Luxury brand experience preferred.
- Excellent verbal and written communication skills.
- Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
- Must be able to work flexible hours including weekends, holidays and late nights.
- Ability to work on your feet for ten hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.
