Area Operations Manager

Job Posting:

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking the right individual to fill an immediate need for an Area Operations Manager for our HVAC market. This position will be based out of our 1272 Charlotte, NC location.

This position will provide daily purpose, focus and direction for their area operations team. The role will partner with the Area Leadership Team, Branch Managers, Sales Center Leaders and Warehouse Management teams to ensure the accurate execution of business processes to deliver goods and services to their area as efficiently as possible, to increase profits while ensuring safety and world-class customer service every time.

Position Details

• Reports to the Director of Branch Operations
• Area Details: 68 branches, 1100+ associates and no direct oversight of associates

Responsibilities

• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction
• Leads the internal audit process to ensure compliance with organizational standards
• Identify and implement process improvements based on experience and findings
• Develop and recommend specific courses of action based on analysis of special requests for management or internally generated opportunities
• Maintain the safety and security of the Branch in accordance with OSHA standards and make sure all policies, rules, regulations and procedures set by the organization
• Lead associates, implement processes, and policies of the organization in order to profitably maintain and grow market share, sustain customer loyalty, and provide opportunities for growth
• Supervise the facilities to provide a safe and well-maintained work environment
• Identify new opportunities for cost savings
• Facilitate and develop SOPs for the organization
• Supports the Key Leadership Team by working in the same facility/vicinity to foster in person communication

Qualifications

• 10 years proven experience in a related field is preferred
• Applies in-depth sophisticated knowledge and skills of a specific/niche technical area with understanding of external environment factors that may affect own specialist area
• Provides expert advice, mentors and counsels
• Proficient in Excel and other Microsoft O365 applications
• Inventory and logistics software system experience is preferred

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range:

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information