Appointments Clerk (On-Call)

Essential Functions:

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  Register and admit patients to service area.

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  Secure information necessary for preparation of required forms.

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  Collect appropriate fees.

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  Verify charges from fee schedule, issue cash receipts, prepare charge slips and balance cash receipts.

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  Assist patients by having knowledge of the co-pays/applicable fees, facility, other departments, and administrative services.

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  Handle cash according to indicated policies and procedures.

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  Initiate and complete Release of Information forms as appropriate.

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  Print and complete all necessary paperwork, labels and documentation forms for receiving patients for various examinations.

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  Relay instructions to patients in preparation for examination.

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  Maintain required patient statistical records.

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  Verify patients health plan eligibility and answer telephone and routine questions.

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  Perform log out and distribution of ED Records.

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  Make follow-up appointments for patients seen in the service area.

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  Accurately maintain ED logs and documentation forms.

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  Comply with EMTALA regulations as pertains to job duties.

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  Must be able to do all clerical work in the Department.

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  Makes follow-up appointments for patients seen in the ED.

Grade 03

Basic Qualifications:

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  High School Diploma /GED.

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  Testing: PC Skills Test (able to pass PC skills assessment)

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  Testing: Medical Terminology (able to pass standardized test)

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  Testing: Typing 30 WPM

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  One-year experience within the past two years as a Cashier/Receptionist or Unit Assistant in an outpatient/inpatient care setting where hands-on medical/nursing care is delivered is required.

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  Knowledge of medical terminology required.

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  Must be proficient in word processing.

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  Must have experience in performing detailed, repetitive clerical functions demonstrating clear, distinct communication skills and legible written communication skills.

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  Must successfully complete PARRS II, RegPlus, Lotus Notes and/or other computer training programs within the orientation period.

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  Must possess ability to do accurate simple arithmetic and operate credit card machine.

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  Demonstrate ability to display and project a courteous and professional demeanor in order to promote congenial interactions to include effective and proper phone etiquette.

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  Demonstrate the ability to accurately and efficiently copy, sort, file, schedule and coordinate ancillary services to the department.

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  Demonstrate accurate registration, coding and revenue collection per procedures.

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  Demonstrate the ability to serve as a conduit for department information.

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  Must demonstrate attention to detail while effectively dealing with multiple demands.

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  Demonstrate ability to effectively maintain ED logs and files.

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  Must be willing to perform other related duties as assigned.

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  Required to attend scheduled clerical meetings.

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  Must be able to fulfill the functional and environmental duties of the position – prolonged standing and walking required.

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  Must maintain proficiencies to work in all ED clerical areas.

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  Must be willing to work in a labor/management partnership environment.