Appointment Scheduling Representative- Remote

Posted 2 months ago
Sierra7, Falls Church, VA 22042, Openings : 1,
Apply Here Job Description : Why Join Sierra7?

Sierra7 is a Small Disabled Veteran Owned Business, founded in 2009 with the mission of Serving those who Serve. Also ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of Serving those who Serve.


Benefits:

  • 401K

  • Medical/Dental/Vision

  • LinkedIn Learning

About this role: This is an exciting opportunity to help provide coordination of care to Veterans and assist to schedule Medical and Dental appointments. This job will require Veteran and Provider outreach. A referral will be used as the source to schedule and various systems will be utilized. This is a contact center position and we are seeking reliable candidates with excellent customer service skills, proven success in fast past environments, the ability to navigate multiple systems, and compassionate towards others.
Position Responsibilities:
  • Contact assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability
  • Contact In- Network providers to schedule appointment within Veteran Preference and contracted time frames
  • Track all booked and arrived appointments for patients generated through outreach efforts
  • Ensure patient confidentiality with the handling of all patient health information and records
  • Communicate all issues with leader
  • Support Inbound/Outbound patient phone calls
  • Respond to or refers incoming calls in a prompt, pleasant and professional manner
  • Remain in the call queue at all times unless permission to leave is approved
  • Confirm address spelling and verification of addresses using the appropriate software
  • Administer schedule additions, changes, or inquiries in the appropriate database within required time frames
  • Process scheduling requests in a timely fashion
  • Work effectively in a structured, production environment
  • Adhere to daily schedules and assignments
  • Work with leadership team to identify and forward potential Quality of Care complaints
  • Maintain strict member and company confidentiality
  • Perform other related duties as assigned

To be considered for this position, applicants need to meet the qualifications listed in this posting.


Required Qualifications :

  • High school diploma or GED
  • 2+ years of experience customer service
  • Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools
  • 1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital or medical/dental provider office etc.
  • Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.)
  • Proficient in Microsoft Office Suite
  • Must have a private workspace in the home and no distractions
  • Must be able to hardwire into internet modem- cannot use Wi-Fi
  • Ability to multi-task and work multiple monitors
  • Metrics focused &amp ability to consistently meet productivity standards
  • Typing Test = 35 WPM to qualify
  • Call center hours of operation- 7am-6pm CST – Must be available to work an 8-hour schedule between this timeframe
  • Work schedules are based on business needs and assigned during training

Training Requirements:

  • Training Time: 8:00-4:30pm Central Standard Time (Monday-Friday)
  • Training is 5 weeks long and conducted via Zoom
  • Attendance is mandatory- no time off will be excused during training

Soft Skills:

  • Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
  • Engaging/ outgoing personality
  • Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-oriented environment

Preferred Qualifications:

  • 2+ years of experience in a contact center

Salary being offered is $17.20 an hour plus $4.22 in Health and Welfare

This posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of Sierra7, Inc. and will not be acknowledged or returned.
Disclaimer: The above salary range represents a general guideline however, Sierra7 considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidates experience, education, skills and current market conditions.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Sierra7 will not provide sponsorship for employment-based immigration benefits for this position. To be considered for this position all candidates must be a US Citizen. This position is not a C2C opportunity.
Sierra7 is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Equal Opportunity Employer Veterans Disabled Last Date For Apply: 2024-06-23 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here