Admitting Representative (Sat & Sun 4pm-12am)

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a childrens hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org , a nd interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a Admitting Representative (Sat &amp Sun 4pm-12am).

In this role, the successful candidate will accurately review, obtain and record all pertinent patient demographics and financial information, and provide and explain necessary information to patients, to facilitate their safe, efficient, and sensitive entry to care, in compliance with applicable standards, while ensuring accurate and through data are available for subsequent use and each patient encounter.

Job Responsibilities:

• Understands &amp performs ethically &amp effectively within established policies &amp procedures, in compliance with mandated standards for the Medical Center. Demonstrates by performance an understanding of relevant policies &amp procedures for the Medical Center, the division of finance, &amp Patient Access, can find correct policies, &amp can apply them. Abides by a clear code of ethics &amp behavior chooses an ethical course of action when necessary &amp encourages others to do the same. Demonstrates by performance an understanding of the ethical, regulatory, &amp accreditation environment affecting Patient Access &amp the Medical Center, &amp ensures compliance within the department &amp the Medical Center, using all available means. Observes policy &amp procedures to protect patients privacy &amp rights as a patient in compliance with HIPAA &amp all relevant laws, regulations, &amp standards.
• Communicates effectively, courteously, &amp empathically with patients, families, &amp all internal &amp external customers of Patient Access. Demonstrates by performance a basic understanding of the patient experience of registration &amp entry into acute hospital care, so the registrar can provide efficient, effective, courteous, empathic &amp fastest possible entry into care for the patient. Demonstrates by performance an understanding of the specific concerns, &amp means of addressing them, that may be experienced by children &amp their parents/guardians when the child is entering care or when the adult or other family member is entering care. Provides sensitive and professional assistance to all patients and visitors, concerned about the specific needs of all our customers, including LGBT clients, deaf or HOH clients and clients with limited English proficiency (LEP.) Is pleasant, courteous &amp professional when dealing with all internal or external customers, and communicates with them effectively &amp in a timely way. Responds to telephone &amp in-person requests for assistance with courtesy, professionalism, &amp sensitivity, following established procedures. Sends information to customers, using computer, mail, telephone, or fax.
• Uses good judgment &amp initiative, communicates effectively, &amp adapts to variations in workloads, assignments, &amp inter-personal situations as needed. Takes responsibility for accomplishing work within accepted timeframes accepts responsibility for own actions, for those of the team or department tries to learn from mistakes. Brings issues that must be brought to the attention of department management immediately or at the first available opportunity, as appropriate.
• Registers patients accurately, completely, &amp thoroughly. Validates patient identity using key identifiers and established procedures, reviews all previously obtained information for accuracy and completeness. Demonstrates effective interview skills &amp how to obtain complete &amp accurate data at a simple IP or OP or ED sign-in &amp full registration. Demonstrates by performance and explanation an understanding of the purposes for data obtained &amp verified at registration. Understands registration &amp insurance terminology, &amp how it may be understood by patients &amp other customers. Reports problems with department processes or technologies.
• Collects and verifies all necessary financial information for medical center services. Demonstrates by performance an understanding of the way in which third party payers (government, commercial, &amp others) provide health insurance to subscribers &amp pay for our services. Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services. Selects correct financial classes &amp codes for each payer &amp plan, assigning or verifying primary &amp secondary payers correctly. Understands the notification of admission &amp verification of insurance eligibility and benefits &amp authorization, and implements these processes when necessary, using integrated online tools or by use of payer websites or phone.
• Collects patient payments due at the time of service, efficiently, effectively, and courteously. Demonstrates an understanding of patient payments owed at admission, why collection at TOS is important, &amp the different forms of payments we collect. Defines self-pay, co-pay, co-insurance, deductible, out of pocket limits, &amp related terms. Determines method of payment, starts conversations about payment with patients, &amp processes payment transactions, securely and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting.
• Consistently uses all appropriate forms for each registration area &amp registration type. Provides and explains all required information to patients about their hospital experience, our services, and their rights. Obtains all required signatures. Demonstrates by explanation &amp performance a clear understanding of how to discuss safety &amp security of valuables &amp other patient belongings, as well as refer patients for discussion about other safety &amp security issues.
• Provides effective and sensitive customer service. Can define patients, families, physicians, billing, main departments with whom we interact regularly, &amp patient care units as customers, &amp list one value we create for each. Demonstrates by performance an understanding of good customer service, by assessing customer needs, providing quality service, &amp adjusting service based on customer satisfaction, seeking help as needed from experienced staff or department leadership. Knows when &amp how to escalate questions &amp concerns about specific individual &amp family needs.
• Accurately &amp thoroughly completes assigned tasks according to department and medical center standards, and helps colleagues as a reliable member of the team providing service to patients and other customers. Demonstrates ability to perform more than one activity at a time. Explains in simple terms the major goals &amp priorities of the department. Keeps track of details to ensure work is performed accurately &amp completely. Identifies quality standards for specific assignments &amp ensures that quality standards are met. Reports quality issues to appropriate individuals for corrective action. Consistently completes &amp submits all logs &amp records, keeps them up-to-date &amp readily accessible.

Minimum Qualifications:

• HS Diploma or equivalent
• 1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience.
• Verbal &amp reading skills, basic arithmetic skills basic familiarity with computers good interpersonal skills.

Preferred Qualifications:

• One year of health care registration or billing experience. College degree or coursework.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where youll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Healths EEO policies, please click here. Please click here to view the Federal EEO is the law poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.47 – $27.47 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here