Administrative Associate
Apply Here Job Description :
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Under general supervision, the Administrative Associate will register Oncology patients at our Adult Oncology clinic using standard established processes. In addition, with the return scheduling team greets all patients with excellent customer service, arrives patients to the correct departments, schedules from in person and electronic requests, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, and provides professional assistance to physicians, nursing, clinics, and management staff.
Responsibilities:
1. Greeting and assisting all patients
2. Maintaining daily/weekly reports as outlined in department guidelines
3. Scheduling from in person requests
4. Scheduling from electronic requests
5. Scanning documents
6. Faxing, sorting, distributing
7. Answering incoming calls and returning calls from voicemail
8. Participating in department quality improvement activities
9. Attending monthly staff meetings and daily huddles
Other Information
Other information:Education Requirements:
- High School diploma or GED
- No licensure or certification required.
- One (1) year of clerical or administrative experience.
- If Bachelors degree, no years of experience is required
- If Associates degree, no years of experience is required
- Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Oncology Return Patient Access
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $17.50 – $24.63 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
