UNEMPLOYMENT SPECIALIST 2 – 10012024-61808
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Job Information
State of Tennessee Job Information
Opening Date/Time 10/01/2024 12:00AM Central TimeClosing Date/Time 10/07/2024 11:59PM Central Time
Salary (Monthly) $2,555.00
Salary (Annually) $30,660.00
Job Type Full-Time
City, State Location Nashville, TN
Department Labor and Workforce Development
LOCATION OF (2) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, DAVIDSON COUNTY
For more information, visit the link below:
https://www.tn.gov/workforce/careers.html
Qualifications
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time clerical work including at least one year of full-time work in unemployment benefits, insurance or accounting.
Substitution of Education for Experience: Qualifying course work from an accredited college or university may substitute for the required non-specialized experience on a year-for-year basis to a maximum of one year additional course work from an accredited college or university equivalent to 9 quarter hours of accounting or bookkeeping may be substituted for the specialized experience up to one year.
Substitution of Experience for Education: Additional qualifying full-time clerical experience may substitute for the required education, on a year-for-year basis, to maximum of four years.
Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Overview
Summary: Under general supervision, is responsible for specialized clerical work of average difficulty and lead work of routine difficulty in the Unemployment Insurance Division and performs related work as required.
Distinguishing Features: This is the minor supervisory class in the Unemp Specialist sub-series. An employee in this class may supervise. Work requires technical knowledge in the application of unemployment insurance laws and regulations. Incumbents may perform work involving no supervision when work involves handling difficult and complex unemployment insurance issues.
Responsibilities
Analyzing Data or Information:
- Reviews documents for completeness of accuracy.
- Examines all types of correspondence/documents concerning unemployment operations.
Coaching and Developing Others:
- May identify the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.
Communicating with Supervisors, Peers or Subordinates:
- Selects appropriate mail recipient based on unemployment issue addressed.
- Routes incomplete documents back to originators.
- Initiates correction request in restricted access systems.
Communicating with Persons Outside Organization:
- Answers questions by phone and written/electronic correspondence from claimants, employers and their representatives regarding a variety of unemployment insurance issues, including but not limited to garnishments, liens, account balances, benefit history, overpayments and appeals processes.
- Provides customer service to the public regarding unemployment insurance.
Coordinating the Work and Activities of Others:
- May get members of a group to work together to accomplish tasks.
Developing and Building Teams:
- May need to encourage and build mutual trust, respect and cooperation among team members.
Documenting/Recording Information:
- May be responsible for scanning Unemployment Insurance documents into various electronic storage systems.
Establishing and Maintaining Interpersonal Relationships:
- Develops constructive and cooperative working relationships with others, and maintaining them over time.
Evaluating Information to Determine Compliance with Standards:
- Uses relevant information and individual judgment to determine whether events or processes comply with unemployment insurance laws, regulations or standards.
Getting Information:
- Identifies factual information concerning unemployment insurance issues.
Guiding, Directing and Motivating Subordinates:
- May provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Interacting with Computers:
- Makes entries into unemployment insurance systems regarding claimant and/or employer information.
- May generate logs and reports regarding unemployment insurance.
Interpreting the Meaning of Information for Others:
- Follows and carries out existing policies and procedures in accomplishing work and may explain and interpret these policies to unemployment insurance claimants, employers or other members of the public.
Making Decisions and Solving Problems:
- May analyze information and evaluate results to choose the best solution and solve problems.
Organizing, Planning and Prioritizing Work:
- Develops specific goals and plans to prioritize, organize and accomplish your work.
Performing Administrative Activities:
- Verifies information in order to keep files updated and accurate.
- Files reports alphabetically and numerically.
- Routes calls to the proper recipient.
- Prepares records for electronic storage.
- Opens and sorts mail.
Processing Information:
- Assisting in the process of unemployment insurance transactions involving both employers and claimants, including but not limited to, garnishments, liens, account balances, benefit history, overpayments and appeals process.
Resolving Conflicts and Negotiating with Others:
- May handle complaints, settle disputes and resolve conflicts or otherwise negotiating with others.
Scheduling Work and Activities:
- May schedule events, programs and activities as well as the work of others.
Updating and Using Relevant Knowledge:
- Keeps up-to-date technically and applies new knowledge to your job.
Competencies (KSAs)
Competencies:
- Ethics and Values
- Integrity and Trust
- Conflict Management
- Decision Quality
- Directing Others
- Listening
- Problem Solving
- Time Management
- Approachability
- Boss Relationships
- Customer Focus
- Peer Relationships
- Priority Setting
- Written Communication
Knowledge:
- Customer and Personal Service
- Mathematics
- Clerical
Skills:
- Reading Comprehension
- Time Management
- Speaking
- Active Listening
- Critical Thinking
- Service Orientation
- Writing
- Active Learning
- Social Perceptiveness
- Mathematics
- Operation and Control
Abilities:
- Oral Expression
- Problem Sensitivity
- Deductive Reasoning
- Inductive Reasoning
- Oral Comprehension
- Speech Clarity
- Speech Recognition
- Written Expression
- Written Comprehension
- Selective Attention
Tools & Equipment
- Personal Computer
- Telephone
- Fax Machine
- Printer
- Copy Machine
- Calculators (10-key)
