Trainer, Care (CA) Job in T-Mobile

T-Mobile, 333 Sierra St, Kingsburg, CA 93631, Openings : 1, Experience : Not Specified
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Job Description :
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Trainers are responsible for delivering new hire and continuing education curriculum to our front line employees, the Customer Service Representative (CSR). They assume the role of a classroom facilitator, coach and supervisor. Trainers demonstrate effective leadership by educating and developing their Customer Service Representatives in customer service and sales, knowledge of products, features, services, policies and procedures, multi-system navigation, and T-Mobile culture.
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.
  • Excellent Presentation Skills
  • Great Communication Skills
  • Organization Skills
  • Some Training Experience
  • Customer Service and Wireless
Okay. Youve seen what were looking for and youre up to the challenge. Heres what we can offer you in exchange for your amazing work:
  • Competitive hourly rate plus annual bonus!
  • Medical, dental and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career
  • Fun, fast-paced environment
This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!
We’ll count on you to:
  • Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives. Coach employees and gain their commitment for the flawless execution of T-Mobiles Uncarrier strategy. Provide one on one assistance and feedback to new hires.
  • Facilitate continuing education classes to existing CSR’s for new products, features, and services, customer service skills and market launches
  • Provide timely, accurate and effective feedback to CSR regarding job performance
  • Also responsible for other Duties/Projects as assigned by business management as needed.
Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Last Date For Apply: 24/Mar/2022 10:03:00 Job Type : Full Time, Employment Type : Permanent Apply Here