Telephone Dispatch Operator
We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.
Treating people like family is the LCMC Health way, and it always has been. Founded by Louisianas first freestanding childrens hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.
Today, we offer six hospital locations: Childrens Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.
About East Jefferson
East Jefferson General Hospital has an enduring legacy of expert community care and treating patients like people. We opened our doors in 1971 and in 2020 joined LCMC Health. Together we are creating a better healthcare experience for everyone on the East Bank and beyond. The 420-bed hospital has received many awards and recognitions including accreditation by the Joint Commission on Accreditation of Healthcare Organizations. East Jefferson is also Louisianas first Nurse Magnet hospital and the only Louisiana hospital to have earned Magnet recognition 5 times for nursing excellence. We are proud to be part of the LCMC Health system and continue to build our heritage of leading community care with the best resources, support, and services possible.
Why a Great Place to Work:
You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.
The Telephone Dispatch Operator is responsible for operations like answering internal and external incoming calls and directing them to the appropriate destination. Assists callers with outgoing and transfer calls, overhead paging, code calls and monitoring various fire alarm systems. Maintains updated resource materials and directories, on-call schedules and helps with training new telephone/dispatch employees.
Process incoming and outgoing communications courteously, while maintaining a positive and professional image:
Answers incoming and outgoing calls using the proper customer service standards.
Monitors, responds to all emergency alarms located and/or received in the department.
Utilizes overhead paging for hospital business and operates all peripheral equipment.
Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations:
Processes incoming calls for hospital information basis different codes for emergencies.
Handles calls, staff and patients/guests during an emergency situation.
Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers:
Maintains beeper list and beep personnel according to type of pager.
Learn all of the different panels, alarms and what they are for. Notify the appropriate personnel when an alarm triggers.
Operates switch keys to make connections and relay calls on switchboard equipment.
Maintain safety of visitors and staff:
Knows and follows all Health and Safety policies.
Identifies equipment that requires repairs and requests and follows up on repairs.
Completes incident/accident reports according to organizational policy and maintains accurate documentation.
High School diploma required.
Should have strong computer skills, organizational skills and the ability to prioritize many tasks at any time.
Must be able to maintain confidentiality of all information.
Communications experience preferred.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
WORK SHIFT:Variable Hours (United States of America)
This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Application for Employment
It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children’s Medical Center, Children’s Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.
Instructions to Applicant
1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicants previous employment and background.
2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.
3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.