Team Supervisor, Customer Site

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of South San Francisco, CA.

Discover Impactful Work:

This position is passionate about service delivery excellence within Unity Lab Services! The portfolio of key services relative to the job function include: order entry, order management, stockroom services, material handling, shipping/receiving, and chemical tracking.

A day in the Life:

• Leads a team of 5-15 on-site staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation.
• Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer focused orientation.
• Interacts with management, sales and the customers on matters concerning functional areas within the department regularly.
• Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through thorough data collection and reporting.
• Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.
• Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to build a career path and succession plan.

Keys to Success:

Education

• High school diploma/GED required.
• Bachelors degree strongly preferred.

Experience

• Ability to present and articulate points by verbal and written communications.
• 3-5 years of dynamic proven experience in applicable field with GXP experience preferred.
• Ability to establish and champion positive customer relationships.

Knowledge, Skills, Abilities

• Strong interpersonal skills and proactive approach in all duties.
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Detail oriented, technically proficient, organized, problem solver, promotes team environment.
• Willingness to work overtime as the need arises.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards