Sales Coordinator – Resort Sales

As a Sales Coordinator for Resort Sales, you will provide clerical support to a group of Sales Managers within the Convention Sales team. You will assist Sales Managers with client-facing activities and handle transactions for accounts, while maintaining heavy call volume of Guests and partners.

You will report to the Sales Director.

You Will:

On any given day, as a Sales Coordinator, you might:

• Support Sales Managers with sales opportunities, pre-arrival details, and all vital clerical work, while handling a heavy phone volume

• Research clients using internet resources such as LinkedIn

• Prepare all logistics and documentation for client site visits

• Handle details of sales trips for the team, including booking and confirming travel arrangements, pre-trip research, coordinating vital materials, and sales kit preparation

• Complete managers and clients requests, including dining reservations, backstage clearance, ground transportation arrangements, tickets purchases, and general Disney questions

• Provide data entry support for documents and contracts, as requested by leadership

• Request park venues reservations and work with Sales and Services Managers to coordinate venue space moves

• Correspond with vendors and partners for client amenities

• Request group history reports, process expense reports, build client files, and prepare files for audits

• Correspond with partners regarding VIPs and key client needs and requests

• Prepare and ship materials and packages

You Will Have:

Here is what you need to be successful at this job:

• Minimum 6 months of work experience in sophisticated guest service role or administrative role

• Knowledge of Hospitality Industry, including processes and work flows

• High proficiency crafting Excel reports, PowerPoint presentations and e-proposals, communicating using Outlook, and capability to adapt to new technology and software applications quickly

• Curiosity about establishing positive relationships with leaders and partners to move the operation forward to the next level of excellence

• Capability to share communication across teams to ensure everyone understands updates, priorities, and appropriate course for critical issues

• Disposition to proactively take ownership of tasks and see them through to completion

• Capability to discover, understand, and communicate client needs clearly and optimally

• High proficiency managing requests and priorities simultaneously amidst constant change

• Creativity to use technology to build innovative solutions for the team and clients

It Would Be Great If You Also Have:

• Proficiency with the Disney Advantage tools

• Knowledge of Siebel/CRM, DSCS, Banquet Event Orders, Certain, and/or A La Carte

• Experience supporting groups and conventions teams

Required Education:

High School Diploma or equivalent

Preferred Education:

Bachelor’s Degree or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This position will be located in Orlando, Florida.

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