SALES AND SERVICES ASSOCIATE “CAREER JOB W/ BENEFITS” Job in United States Postal Service
United States Postal Service
External Publication for Job Posting 11230262
If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the
examination may be limited.
Job Posting Period
01/20/2023 – 01/28/2023
This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being
invited to take the exam. Examining will continue until capacity has been reached.
SALES AND SERVICES ASSOCIATE
514 N MAIN
SANDSTONE, MN 55072-6500
CONTACT INFORMATION: LISA LARSON | [email protected] | (218) 485-4303
Title: SALES AND SERVICES ASSOCIATE
FLSA Designation: Non-Exempt
Occupation Code: 2320-0001
Non-Scheduled Days: VARIES
Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain
SALARY RANGE: Starting salary $25.19 per hour paid bi-weekly
FINANCE NUMBER: 268420
BENEFIT INFORMATION: This is a career position which offers excellent benefits. Newly hired employees are covered by
the Federal Employees Retirement System (FERS). Upon hire, employees are eligible to contribute into the Thrift Savings
Plan (TSP) which is similar to 401(k) plans. We also offer the option to enroll into the Federal Employees Health Benefits
(FEHB) program as well as the Federal Employees Group Life Insurance (FEGLI). Dental, Vision and Long-Term Care
Insurance Programs as well as Flexible Spending Accounts to cover eligible out-of-pocket health care and dependent care
(day care) expenses are also available. We offer extra pay when working on a federal holiday (11 per calendar year) as well
as accrued vacation and sick leave.
Persons Eligible to Apply
All U.S. Citizens, lawful permanent resident aliens, citizens of American Samoa or other territory owing permanent allegiance
to the United States. Applicants entitled to veterans’ preference and/or covered by the Veterans Employment Opportunity
Act may apply for any posted position. Applicants must apply online at www.usps.com/careers to be considered for this
employment opportunity. You must have a valid email address to apply as communication regarding employment
opportunities, examinations (when applicable), and background checks will be sent by email. Please add the following email
domain addresses to your contact list to allow all correspondence to be received – @usps.gov; @jobtryout.net;
@psionline.com; @geninfo.com; @uspis.gov. EXAM: If an exam is required and you are invited to take the test, instructions
regarding the exam process will be sent to you via email. Please ensure you can receive email messages from our test
vendor and follow instructions carefully so you can be considered for this employment opportunity. SCREENINGS: You may
receive multiple requests for background checks in regards to this employment opportunity. Respond to all requests quickly
as we anticipate filling our vacancies quickly and nonresponses may result in disqualification for this opportunity.
The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI
fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where
the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation,
the criminal background checks of individuals who have not resided in the United States or its territories for the preceding
5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only,
but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S.
government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or
as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background
check because of residency outside the United States, such individuals will be ineligible for Postal employment.
Performs a variety of sales and customer support services for products. Maintains pleasant and effective public relations with
customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.
DUTIES AND RESPONSIBILITIES
1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and
selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services; may
use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and
domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the
public regarding postal regulations.
2. Provides sales and customer service support by greeting customers and explaining store layout; determining special
interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance
that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using
Mobile Point of Service (mPOS) to complete transactions (where applicable).
3. Provides product and service information to customers, including informing customers regarding special offers; suggestive
selling related merchandise; promoting products based on customer needs. Provides additional information regarding
product features and services.
4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale
system. Assists customers with transactions.
5. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display
and selling areas, work stations, and storage areas are presentable to customers. Performs routine maintenance on SSKs
and mPOS, including trouble shooting.
6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on
display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to
the attention of the appropriate supervisory presence.
7. May verify presort and bulk mailings of all classifications, computing and maintaining on a current basis mailers credit
8. Checks and sets post office postage meters.
9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
10. May perform passport duties as assigned, including verification of identification and photograph, administering oath,
reviewing application for completeness, affixing stamp or seal on application and ensuring all documents are stored securely
and mailed promptly.
11. In addition, may assign and clear accountable items and distribute mail as required.
Supervisor, Customer Services, or other supervisor/designee.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and
experience the following requirements:
DOCUMENT DATE: September 28, 2019
Performs a variety of tasks to support sales of products and services. Maintains professional and effective public relations
with customers and others requiring familiarity with postal laws, regulations, and current procedures.
DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given above.
421 SALES AND SERVICES (V3.9) – Essential Scale: Yes/No_Qualification Proficiency: Yes Computer Based Exam
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the
position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum
competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the
applicable testing procedure(s) is sufficient to demonstrate the KSAs listed below. In certain circumstances, applicants may
demonstrate these levels by describing examples of experience, education, or training, any of which may be non- postal.
Failure to demonstrate any KSA is disqualifying.
1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as
well as respond appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate
orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and
providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as
addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently
refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform
work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to
gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g.,
on forms), and using it to identify the appropriate course of action to resolve a situation based upon postal laws, regulations,
and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing work
assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.
Applicants must successfully complete the Virtual Entry Assessment CS (477).
Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to
demonstrate, through testing and/or practical demonstration, possession of each of the knowledge, skills and abilities
covered at the level required for the job. Failure to demonstrate any KSA is disqualifying. The following KSAs are covered by
this prescribed training:
1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling to
customer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment and
completing sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate service needs
and respond appropriately to unique customer situations. 3. Ability to exercise courtesy and self-control in providing
appropriate customer service to accomplish established goals of the functional area. 4. Ability to identify and analyze
problems by gathering information from both oral and written sources and developing an appropriate course of action to
resolve the situation. 5. Ability to use technology-based business equipment, such as calculation equipment or computers
sufficient to process customer transactions, input data, and produce numeric and written reports. 6. Knowledge of financial
procedures such as the terminology, materials, techniques, and procedures used in maintaining accurate records of
disbursements, receipts and other financial information and loss prevention. 7. Knowledge of postal products and services
including appropriate Postal regulations regarding mail service (e.g., domestic and international mail requirements, classes of
Individual must be physically able to perform efficiently the duties of the position.
When filled internally, this position usually involves a deferment period during which the senior bidder must successfully
complete the prescribed training.
Sales and Services Associates must work an assigned tour and days of work. Sales and Services Associates must follow
Postal Service policies and procedures for personal conduct at work, including adhering to rules and regulations.
Sales and Services Associates are required to provide service to the public. They must maintain a neat and professional
appearance in such interactions, including wearing a uniform and name tag when required.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Services requirement
to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.
Applications must be submitted by 11:59 p.m., Central Time, of the postings closing date. Applicants claiming veterans
preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form
214) or other proof of eligibility if claiming 10-point veterans preference. The United States Postal Service (USPS) is an
equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or
selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This
request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation
needed. The decision on granting reasonable accommodation will be on a case-by-case basis.
SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.