Retail Customer Service Officer Job in Australia Post

Australia Post, Port Augusta SA, Openings : 1, Experience : Not Specified
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Job Description :
Job no: 53952443
Brand: Australia Post
Categories: Retail & Customer Service
Work type: Casual Part Time
State: SA
Location: Port Augusta

Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one.

So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

About the role

  • Port Augusta
  • Fully paid training :6 weeks full time Mon to Fri 8.45am – 5.06pm, then 6 weeks part time 25hrs Mon to Fri.
  • After training will rotate on to a casual roster on call.
  • Once trained casual rate is up to $32.64 + 12% super

Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services. We solve problems, find solutions, help out and pitch in – while always looking for ways to make our customers’ days too.

A day in the Post Office could see you:

  • Performing customer sales and service transactions
  • Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
  • Promoting and processing a broad range of financial agency transactions through Australia Posts technology systems
  • Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicants identity with a highest levels of accuracy and compliance
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Accepting mail items for lodgement, and accurately assessing any applicable charges
  • Building rewarding relationships with customers by understanding their needs
  • Preparing outward mail for despatch through – including presentation and the cancelling of stamps
  • Assisting with administrative duties such as stocktaking and record maintenance
  • Maintaining commitment to Australia Post’s Occupational Health and Safety standards
  • Working up to 25 hours per week weekdays between 8:45am to 5.15pm (usually in 4-5 hour shifts).

What are we looking for?

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

  • Lift up to 16kg of mail repeatedly
  • Stand up for most of your shift
  • Be flexible for additional hours, as well as changing shift times or locations
  • Work as part of a team to deliver the best possible service and solutions to our customers

Together, our differences make us stronger

Were all ages, genders and abilities, and we come from all walks of life. Were you. As one of Australias largest employers – with 35,000 employees and an extended workforce of more than 70,000 – were laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.

Learn more about how were supporting inclusion at Australia Post at https://mypo.st/Diversity

If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at [email protected]

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Learn more about our commitment to Reconciliation in this short video.

Ready to take the next step in your career?

Get started by registering your interest.

Advertised: 21 Nov 2022 Cen. Australia Daylight Time
Applications close: 28 Nov 2022 Cen. Australia Daylight Time

Last Date For Apply: 23/Feb/2023 00:00:00 Job Type : Full Time, Employment Type : PermanentApply Here