Remote Scheduler

Johnson Controls, Salem, VA, Openings : 1,
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Job Description :

Description External

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in – regard to service delivery.

How you will do it

Utilize an AI Scheduling Platform (SEDU) to create technician s chedules and help identify changes, updates, and maintenance of daily technician activities .

Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.

Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required .

Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers expectations making judgements based on current workloads and priorities.

Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in – regards to early or late anticipated arrivals.

Qualifications – What we look for

Required :

2 Years Customer Service Experience

Expert Communication Skills

Expert Organizational Skills

Coordinat ing /Scheduling in a s ervice – r elated Industry

Intermediate E x cel Skills

Minimum Qualifications/Skills :

2 years customer service experience

Associates or Bachelors preferred

Experience working in a JCI District Office or in a fast – paced work environment

Excellent written and communication skills

Use of Oracle systems preferred

Product knowledge of life safety ( F ire A larm &amp S prinkler) equipment preferred

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit

Last Date For Apply: 2024-06-12 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here