Remote Customer Support Specialist

The Customer Support Specialist plays a key role within our fast-paced Customer &amp Sales Support Team. This position provides a high level of support to customers, sales managers, and territory partners, in a defined sales territory. The Customer &amp Sales Support Representative must be detail-oriented, efficient, work well with people at all levels, and manage changing priorities with professionalism and excellent execution. The candidate should be inspired to perform well, have a passion to learn and a desire to contribute to the success of the organization. This position contributes to the overall goal of increasing Customer Satisfaction and Profitability.

Essential Functions:

• Provide high level support to the sales team in an efficient, timely and professional manner.
• Provide daily order activity support to customers and the sales team with accuracy.
• Create customer quotes and coordinate sales transactions in a detailed and timely manner.
• Efficiently manage inbound and outbound calls and emails with customers and team members.
• Provide basic product and technical assistance to customers.
• Efficiently utilize multiple internal systems to manage the Quote to Order process, with high attention to detail and excellent execution in a timely manner.
• Communicate effectively with customers, sales reps, warehouses, and other departments to gain resolution and/or clarification on items pertaining to customer accounts/orders.
• Support customers and the sales team by learning and applying applicable construction industry knowledge and manufacturing processes used throughout the sales cycle.
Work professionally, effectively, and efficiently in a cross functional team environment, to help resolve customer needs and to seek process improvements.

Job Qualifications:

• Strong verbal, oral and written communication skills.
• Strong computer skills and proficient with Microsoft applications.
• Excellent keyboarding/data entry skills with high attention to detail.
• Ability to learn software systems, sales &amp support processes, and product lines.
• Ability to apply critical thinking skills, identify issues and bring them forward.
• Excellent time management and prioritization skills.
• Associates Degree, Post-Secondary Education or customer support experience preferred.
Construction and/or Manufacturing Industry experience is helpful but not required.

Attributes:

• Customer focused, service oriented and positive attitude.
• Outstanding oral, written, and interpersonal communication.
• Effective follow-through and solution-oriented mindset.
• Operate effectively in both a team and autonomous environment.
• Efficient organizational skills and ability to work in a fast-paced, dynamic environment.
• Ability and desire to continually learn and grow with the organization.
Ability to make an impact and inspired to perform well while contributing to the overall success of the organization through the support of our Core Values: Profitable Growth, Lead by Example, Customer First, Raise the Bar and Balance.

Job Type: Full-time, Part-time

Pay: $24.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
Vision insurance

Schedule:

• Day shift
Monday to Friday

Education:

Work Location: Remote