Remote Customer Support Specialist

J.K.K.Nattraja Educational Institutions, Minneapolis, MN, Openings : 1,
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Job Description :

The Customer Support Specialist plays a key role within our fast-paced Customer &amp Sales Support Team. This position provides a high level of support to customers, sales managers, and territory partners, in a defined sales territory. The Customer &amp Sales Support Representative must be detail-oriented, efficient, work well with people at all levels, and manage changing priorities with professionalism and excellent execution. The candidate should be inspired to perform well, have a passion to learn and a desire to contribute to the success of the organization. This position contributes to the overall goal of increasing Customer Satisfaction and Profitability.

Essential Functions:

  • Provide high level support to the sales team in an efficient, timely and professional manner.
  • Provide daily order activity support to customers and the sales team with accuracy.
  • Create customer quotes and coordinate sales transactions in a detailed and timely manner.
  • Efficiently manage inbound and outbound calls and emails with customers and team members.
  • Provide basic product and technical assistance to customers.
  • Efficiently utilize multiple internal systems to manage the Quote to Order process, with high attention to detail and excellent execution in a timely manner.
  • Communicate effectively with customers, sales reps, warehouses, and other departments to gain resolution and/or clarification on items pertaining to customer accounts/orders.
  • Support customers and the sales team by learning and applying applicable construction industry knowledge and manufacturing processes used throughout the sales cycle.
  • Work professionally, effectively, and efficiently in a cross functional team environment, to help resolve customer needs and to seek process improvements.

Job Qualifications:

  • Strong verbal, oral and written communication skills.
  • Strong computer skills and proficient with Microsoft applications.
  • Excellent keyboarding/data entry skills with high attention to detail.
  • Ability to learn software systems, sales &amp support processes, and product lines.
  • Ability to apply critical thinking skills, identify issues and bring them forward.
  • Excellent time management and prioritization skills.
  • Associates Degree, Post-Secondary Education or customer support experience preferred.
  • Construction and/or Manufacturing Industry experience is helpful but not required.

Attributes:

  • Customer focused, service oriented and positive attitude.
  • Outstanding oral, written, and interpersonal communication.
  • Effective follow-through and solution-oriented mindset.
  • Operate effectively in both a team and autonomous environment.
  • Efficient organizational skills and ability to work in a fast-paced, dynamic environment.
  • Ability and desire to continually learn and grow with the organization.
  • Ability to make an impact and inspired to perform well while contributing to the overall success of the organization through the support of our Core Values: Profitable Growth, Lead by Example, Customer First, Raise the Bar and Balance.

Job Type: Full-time, Part-time

Pay: $24.00 – $30.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Education:

High school or equivalent (Preferred)

Work Location: Remote

Last Date For Apply: 2024-06-12 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here