Product Specialist Apprentice

JLL, Chicago, IL, Openings : 1, Experience : Not Specified
Job Description :
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Objective:
JLL Technologies (JLL/T) is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the worlds buildings, while enhancing the productivity and the happiness of those that occupy them.
The Product Specialist Apprentice supports the Leasing and Capital Markets Technology Group in driving high quality product support across business lines. You will be responsible for supporting the product experts that work with Core Product end users and internal JLLT stakeholders, which encompasses JLL’s entire $18B business. The Product Specialist Apprentice supports across our entire team of product and portfolio specialists to standardize the quality of business facing care, user onboarding, and full end to end subject matter expertise across supported Core Products, helping us to bridge the experience across other functions in JLLT.
As a Product Specialist Apprentice you will be responsible for:
Organizes, updates, and maintains documentation of processes supporting Leasing or Capital Markets Technology Group Products, including user facing support process and workflows, end to end product support workflows, UAT Testing workflows, Enhancement/Defect prioritization workflows, system outage protocols, and comm templates.
Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported
Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s)
Shepherds the workflow of escalations with the technology teams, while maintaining a seamless experience for the end-user
Responsible for technology on-boarding for new hires and off-boarding for terminated employees
Documents case resolution and leverages existing documentation to ensure a consistent experience for end users
Works with other product/portfolio specialists to actively improve messaging consistency and efficiency of resolution
Champions data integrity, monitors user facing data quality issues and works closely with Data Management team to resolve, communicates back to end user
Completes ad hoc administrative requests in support of the product and portfolio specialist teams
Able to train users 1:1 and support technology partners on demand
Program Details
Duration: July 2023 – December 2023
Location: Remote/ Chicago, IL

Soft Skills
Commitment to Excellence in customer support
Excellent interpersonal, communication, problem-solving and organizational skills
Upholds swift response times as required by the business(es)/function(s) being supported
Ability to work independently, unsupervised, and as a team player

Pursing Associate or Undergraduate degree in a related field preferred (Finance, Real Estate, Data, Product, Customer Service/Success)
Customer support experience preferred
Comfort with documentation tools or willingness to learn (Confluence, as an example)
Intermediate Knowledge of Microsoft office (Word, Excel, Outlook)
Basic knowledge in SQL/SOQL for querying large datasets or willingness to learn
Willingness and ability to learn new or tangential technology products to supported product(s)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Last Date For Apply: 2023-10-04 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEExpired