Petabyte Customer Support Specialist

Chewy is seeking Full-Time motivated and confident Rhapsody Support Team Member to join our amazing Petabyte team! This role will entail “Wow-ing” our customers and business partners with stellar customer service and support by assisting with their needs. Our Team Members are committed to providing an incredible customer and clinic experience.

What You’ll Do:

• Become the main line of communication for Petabyte Technology under Chewy Health. This will be supporting in Rhapsody, Wellness Plans, Catalog Requests, Merchant Services, and the Boop App.
• Assist with Marketplace Partners, the Petabyte Analytics team, Development team, and the finance department.
• Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
• Provide one-on-one support through intercom, ensuring all users receive the best possible experience.
• Provide knowledgeable, comprehensive, and fast support to our users.
• Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Have a “can-do” attitude that is a quick learner and self-starter.
• Maintain upwards of 75 intercom chats per week with above average Quality Assurance and Customer Satisfaction scores.

What You’ll Need:

• 1-2 years working as a Veterinarian, Veterinary technician, or assistant
• Demonstrate excellent communication skills (written, verbal, and listening)
• Have basic knowledge of Microsoft applications and/or google suite apps
• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self-starter, and have a strong attention to detail
• High school education or equivalent
• Critical thinking skills
• Demonstrated ability to multi-task and perform well in a face paced environment
• Ability to adapt to change in accordance with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Must be able to pass background check
• Show up for work! Come on time and be committed to be your best.

  Chewy is seeking Full-Time motivated and confident Rhapsody Support Team Member to join our amazing Petabyte team in Louisville, KY! This role will entail “Wow-ing” our customers and business partners with stellar customer service and support by assisting with their needs. Our Team Members are committed to providing an incredible customer and clinic experience.

  
  

  What You’ll Do:

  • Become the main line of communication for Petabyte Technology under Chewy Health. This will be supporting in Rhapsody, Wellness Plans, Catalog Requests, Merchant Services, and the Boop App.
  • Assist with Marketplace Partners, the Petabyte Analytics team, Development team, and the finance department.
  • Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
  • Provide one-on-one support through intercom, ensuring all users receive the best possible experience.
  • Provide knowledgeable, comprehensive, and fast support to our users.
  • Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
  • Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
  • Have a “can-do” attitude that is a quick learner and self-starter.
  • Maintain upwards of 75 intercom chats per week with above average Quality Assurance and Customer Satisfaction scores.
  
  

  What You’ll Need:

  • 1-2 years working as a Veterinarian, Veterinary technician, or assistant
  • Demonstrate excellent communication skills (written, verbal, and listening)
  • Have basic knowledge of Microsoft applications and/or google suite apps
  • Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
  • Operate with ownership, be a self-starter, and have a strong attention to detail
  • High school education or equivalent
  • Critical thinking skills
  • Demonstrated ability to multi-task and perform well in a face paced environment
  • Ability to adapt to change in accordance with the business needs of the company
  • Flexibility to shift schedule and work overtime as needed by the business unit
  • Must bring proven ability to maintain confidentiality and secure sensitive information
  • Must be able to pass background check
  • Show up for work! Come on time and be committed to be your best.

Compensation &amp Benefits:

Our hourly range for a Petabyte Customer Support Specialist position is $15.30 – $25.00. The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.