Patient Encounter Specialist – Hoover Speciality Clinic

Work Schedule: Full Time
Work Location: Specialty Clinic, Hoover clinic

Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.

About UAB Medicine
Located in Birmingham, UAB Medicine is one of the top academic medical centers in the United States and Alabama’s largest single-site employer. In addition to providing health care services for more than 1.6 million patients annually, we are committed to educating medical professionals and advancing medical science through research. UAB Medicine is anchored by UAB Hospital, which has been named one of U.S. News &amp World Reports Best Hospitals, ranked as America’s No. 1 Best Large Employer in 2021 by Forbes magazine, and among the 150 Top Places to Work in Healthcare by Becker’s Hospital Review, and we received a Top Ten Consumer Choice Award from National Research Corp.
UAB Medicine was recognized as a Magnet-designated organization for the fifth consecutive time by the American Nurses Credentialing Center Magnet Recognition Program® and is only the 21st hospital worldwide to receive this designation five consecutive times. UAB Medicine also was designated a Health Care Equality Leader by the Human Rights Campaign Foundation for demonstrating leadership in LGBTQ health care and employment. We offer a competitive benefits package, 100% tuition assistance at UAB, and an exciting atmosphere for starting or growing your career.

Position Requirements:
EDUCATION AND EXPERIENCE:
High school diploma or equivalent and two (2) years Customer Service experience required. Business Office Education or similar coursework desired. This position is responsible for handling cash as well as other types of payments and will be held accountable for following all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes.

TRAITS &amp SKILLS:
Must be self-directed / self-motivated must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure (2) accept responsibility for the direction, control and planning of an one’s own work (3) work independently (4) recognize the rights and responsibilities of patient confidentiality (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief (6) relate to others in a manner which creates a sense of teamwork and cooperation (7) communicate effectively with people from every socioeconomic, cultural and educational background (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations (10) demonstrate the quality work ethic of doing the right thing the right way and (11) maintain a customer focus and strives to satisfy the customers perceived needs.