Part-time Administrative Specialist Job in Prince William County Government

Prince William County Government, Woodbridge, VA, Openings : 1, Experience : Not Specified
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Job Description :
Introduction

Do you have a passion for eliminating homelessness and have a strong commitment to providing excellent customer service? If so, then come join our team as a Part Time Administrative Specialist for the Prince William County Department of Social Services, Homeless Service Division. We are looking for a part-time customer service-oriented team player with the ability to multi-task in a fast-paced call center environment, maintain confidential information, and communicate effectively on the phone, by email, and in person. The Administrative Specialist serves people who are experiencing a housing crisis or who are already homeless. Using a comprehensive assessment tool, you will evaluate clients specific needs over the phone and then refer them to eligible programs, housing opportunities, financial assistance or supportive services, all with the goal of preventing and reducing homelessness. If you are looking for a job that offers County benefits: Holidays, Health Insurance, Retirement Program; and the ability to hybrid telework then apply today!

ABOUT THIS ROLE:
The ideal candidate will have previous experience delivering high quality human services customer assistance to vulnerable populations, particularly those who are homeless or at-risk of homelessness. The successful candidate will have a strong understanding of local community resources and the ability to engage clients in collaborative problem solving. They will have strong communication skills engaging people from a wide variety of socio-economic backgrounds and must be able to work independently and with limited supervision. The candidate must possess the ability to listen, speak and type simultaneously, have experience with Microsoft Office Suite; and an ability to maintain accurate data collection for all calls using the online database. This task will include but is not limited to verifying and updating data, making online referrals, and entering call notes. In addition, they must maintain an up-to-date resource list and participate in community outreach.


MINIMUM EDUCATION,
TRAINING AND EXPERIENCE REQUIREMENTS:

High school diploma or G.E.D. and 3 years of related experience.

PREFERENCES:
Experience in delivering high quality customer service over the telephone; experience delivering human service programs to vulnerable populations, particularly those who are homeless or at-risk of homelessness; experience using Microsoft Office Suite products; experience inputting, editing and maintaining information within a database; experience maintaining confidentiality of customer information; and Bi-lingual in Spanish and English.

S CHEDULE REQUIREMENTS:
Part-time schedule position (22.5 hours) is Monday, Wednesday and Friday 9am – 5pm, subject to occasionally change if needed for coverage, trainings or meetings..

SPECIAL REQUIREMENTS:
The selected candidate will be required to pass a pre-employment background check. All DSS staff members are required to provide emergency human services work in the event of an emergency disaster.

ENTRY SALARY RANGE $23.67 – $35.51/hr.

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NOTE

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Skills : High school diploma or G.E.D. and 3 years of related experience. PREFERENCES: Experience in delivering high quality customer service over the telephone; experience delivering human service prog…

Last Date For Apply: 19/Sep/2022 00:00:00 Job Type : Full Time, Employment Type : PermanentApply Here